See all properties

Banyan Tree Hangzhou

5.0 star property
Lakefront hotel in Hangzhou with 3 restaurants and spa

Choose dates to view prices

Photo gallery for Banyan Tree Hangzhou

2 bedrooms, minibar, in-room safe, desk
Exterior
2 bedrooms, minibar, in-room safe, desk
LCD TV
Property entrance
Nestled in Xihu, Banyan Tree Hangzhou offers a tranquil retreat with a marina, terrace, and coffee shop. Unwind with aromatherapy and hot stone massages at the spa or enjoy meals at one of three restaurants. The indoor pool and garden provide serene escapes while the hair salon helps you look your best.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

Feel at home (6)

  • Free cots/infant beds
  • 2 bedrooms
  • Separate bath and shower
  • Separate dining area
  • Television
  • Garden

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Living area

Premier Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Water Terrace Suite, 1 King Bed, Terrace

2 bedrooms, minibar, in-room safe, desk

Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Villa (Lake View)

2 bedrooms, minibar, in-room safe, desk

Two Bedroom Family Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
2 bedrooms
Blackout curtains
  • 180 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Jetpool Villa (Lake View)

2 bedrooms, minibar, in-room safe, desk

Two Bedroom Jetpool Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
2 bedrooms
Blackout curtains
  • 180 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

Similar properties

Indoor pool, pool loungers, lifeguards on site

Four Seasons Hotel Hangzhou at West Lake

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.8 out of 10, Exceptional, 191 reviews
The price is RM2,111
RM2,461 total
includes taxes & fees
24 Aug - 25 Aug
Four Seasons Hotel Hangzhou at West Lake
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000

What's nearby

  • Xixi Wetland Park - 1 min walk - 0.0 km
  • Lingyin Temple - 6 min drive - 6.2 km
  • West Lake - 9 min drive - 8.6 km
  • Zhejiang University Yuquan Campus - 9 min drive - 6.6 km
  • Hangzhou Botanical Garden - 9 min drive - 6.9 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 51 min drive
  • West Railway Station - 29 min drive
  • East Railway Station (East Square) Station - 32 min drive
  • Hangzhou Railway Station (HZD) - 35 min drive
  • Dongyue Station - 14 min walk
  • Huawu Station - 19 min walk
  • Gudun Road Station - 25 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪老阿里茶馆 - ‬17 min walk
  • ‪和茶馆 - ‬11 min walk
  • ‪太古餐厅 - ‬17 min walk
  • ‪西溪天堂 - ‬3 min drive
  • ‪岳湖楼西溪御庭酒店 - ‬4 min drive

About this property

Banyan Tree Hangzhou

Banyan Tree Hangzhou features a marina and puts you within a 10-minute drive of West Lake. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a 24-hour fitness centre. The property is only a short walk to public transportation: Dongyue Station is 14 minutes away.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 72 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free off-site parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station pickup*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Mosquito nets
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Marina
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • 2 bedrooms
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate dining area

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Baiyun Chinese Restaurant – This restaurant serves brunch, lunch and dinner.
Water Light Court – This diner serves breakfast, lunch and dinner. Open 24 hours.
Tea House – On-site theme restaurant.
Lobby Bar – On-site coffee shop.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 400.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard

Also known as

Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

Does Banyan Tree Hangzhou offer free cancellation for a full refund?

Yes, Banyan Tree Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Banyan Tree Hangzhou?

Yes, there's an indoor pool.

Are pets allowed at Banyan Tree Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Banyan Tree Hangzhou?

Yes, there's free self parking.

Is an airport shuttle service offered by Banyan Tree Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.

What are the check-in and check-out times at Banyan Tree Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-out are available.

What is there to do at Banyan Tree Hangzhou and nearby?

Practise your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Banyan Tree Hangzhou also has an indoor pool and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near Banyan Tree Hangzhou?

Yes, there are 3 on-site restaurants.

Does Banyan Tree Hangzhou have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Banyan Tree Hangzhou like?

Banyan Tree Hangzhou is located on the waterfront in Xihu, a short 1-minute walk from Xixi Wetland Park and 4 minutes' walk from National Wetland Museum of China.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Banyan Tree Hangzhou Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

酒店周邊環境優美，服務人員非常細心十分推薦入住
1-night trip

10/10 Excellent

1-night trip

10/10 Excellent

飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
HSUAN JUNG, 1-night trip

4/10 Poor

Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
PD, 1-night trip

4/10 Poor

1-night trip

10/10 Excellent

古樸典雅，食的玩的都好

古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
1-night trip

10/10 Excellent

享受假期

好乾淨，人少，服務好
3-night trip

10/10 Excellent

Xiaodong, 1-night trip

8/10 Good

Comfort and nice hotel, thanks
2-night trip

10/10 Excellent

入住体验分享

员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。

2/10 Terrible

酒店设施旧，清洁度差。完全不没达到五星酒店的标准

8/10 Good

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
PK, 4-night trip

8/10 Good

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Frank, 2-night trip

8/10 Good

ZHONG, 2-night trip

10/10 Excellent

Very nice and clean hoteI. Friendly and helpful

My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
4-night trip

4/10 Poor

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Ernest, 2-night trip

10/10 Excellent

8/10 Good

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.

6/10 Okay

10/10 Excellent

淡泊宁静致远

享受型酒店，各方面条件不用说了，非常非常棒。以后还会来。

10/10 Excellent

6/10 Okay

1. 相對於悦榕莊其他飯店，杭州這間整體而言有點失望。 2. 以這樣價位的飯店而言，有點不值得。 3. 游泳池、水療池等，水質不乾淨，而且陰暗，地點不優。

10/10 Excellent

10/10 Excellent

10/10 Excellent

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다.

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다.