THE MARK GRAND HOTEL offers a great location, putting you within a 15-minute walk of Saitama Super Arena. Guests can be pampered with spa services at the spa, and 日本料理 秋ヶ瀬, one of 2 restaurants, serves Japanese cuisine and is open for lunch and dinner. Other highlights include 2 indoor pools, a bar/lounge and a health club.
Languages
English, Japanese
At a glance
Hotel size
34 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (aged 5 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
Free on-site self-parking
Covered on-site extended parking (JPY 1500 per day)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
Hosted evening meals daily for a surcharge (reservations required)
2 restaurants
Bar/lounge
Coffee shop
Private dining
Travelling with children
Children stay for free (see details)
Working away
6 meeting rooms
Conference space (4489 square feet)
Services
24-hour front desk
Romance packages
Facilities
Health club
2 indoor pools
Full-service spa
3 hot tubs
Sauna
Steam room
Accessibility
Lift
Lift door width (centimetres): 99
Wheelchair-accessible path of travel
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Hallway handrail height (centimetres): 109
Handrails in stairwells
Stairwell handrail height (centimetres): 112
Front entrance ramp
Wheelchairs available on site
Hand-held shower heads
Bathroom emergency pull cord
Lever door handles
Well-lit path to entrance
Hospital bed available
Area rugs in room
Room amenities
Home comfort
Air conditioning (climate-controlled)
Free stocked minibar
Iron/ironing board (on request)
Sleep well
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Electrical adapters/chargers
Food and drink
Free bottled water
More
Housekeeping (on request)
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, CENTRAL WELLNESS CLUB. The spa is equipped with a sauna. The spa is open selected days. There are hot springs/mineral springs on site.
Dining
日本料理 秋ヶ瀬 – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required.
Sereno – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 4000 per person
Hosted evening meal costs JPY 2
Children & extra beds
Rollaway beds are available for JPY 10000.0 per night
Parking
Covered extended parking costs JPY 1500 per day
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 7:00 PM
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Also known as
THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama
Frequently asked questions
Does THE MARK GRAND HOTEL offer free cancellation for a full refund?
Yes, THE MARK GRAND HOTEL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at THE MARK GRAND HOTEL?
Yes, there are 2 indoor pools. Guests have pool access from 10:00 AM to 7:00 PM.
Are pets allowed at THE MARK GRAND HOTEL?
Sorry, pets aren't allowed.
Is parking offered on site at THE MARK GRAND HOTEL?
Yes, there's free self parking.
What are the check-in and check-out times at THE MARK GRAND HOTEL?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at THE MARK GRAND HOTEL and nearby?
Have fun during the warmer months with activities nearby such as swimming. Enjoy treatments at the spa, a relaxing soak in one of the 3 hot tubs and an invigorating swim in one of the 2 indoor swimming pools. THE MARK GRAND HOTEL also has a sauna and a steam room.
Are there restaurants at or near THE MARK GRAND HOTEL?
Yes, there are 2 on-site restaurants, featuring Japanese cuisine.
What's the area around THE MARK GRAND HOTEL like?
THE MARK GRAND HOTEL is in Chuo Ward, a short 8-minute walk from Saitama-Shintoshin Station and 11 minutes' walk from Saitama Super Arena.
THE MARK GRAND HOTEL Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
24 November 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 September 2024
10/10 Best hotel I have ever stayed at. Will stay again