When we dropped our bags off in the morning we were told our room would be available at 3pm. But when we returned to check in at 8pm, they didn’t have the room ready. We only waited about 15 minutes, but it was still frustrating to not have a room ready until after 8pm when we were told we would be able to check in at 3. When we entered the room, it was clear it had been prepared very quickly (the towels weren’t folded very well, the bed was poorly made). It seemed like they had forgotten to make up the room before our arrival. They gave us a free drink voucher for our wait, but when we requested to change it for a breakfast voucher, they said that wasn’t possible. Overall, the room was fine for our one night stay, but we weren’t impressed with the service or the staff’s lack of flexibility after not having the room ready on time.