The management and staff couldn’t have been more solicitous, helpful or anxious to please. The food is excellent. The location is great as well, in the heart of town with a view of the Reichenbach Falls. My room was comfortable, clean and had all the necessities, if a bit plain, but that was fine for me. Being within eyeshot of the train station was a minor detraction, but again might mean more to others than it did to me. And the Sherlock Holmes Museum is immediately across the street. I felt very well cared for. It was a great stay.