See all properties

Hotel Excelsior

3.0 star property
Hotel with restaurant, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Excelsior

Exterior
Bar (on property)
Lobby lounge
View from room
1 bedroom, minibar, in-room safe, desk
Hotel Excelsior offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travellers.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Ski facilities
  • Laundry facilities
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Ski storage
  • Terrace
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Minibar
The current price is RM1,214
RM1,302 total
includes taxes & fees
9 Sept - 10 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Double Room

1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Separate bath and shower
Hairdryer
Minibar
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Desk
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hotel Alpina

  • Pet-friendly
  • Free WiFi
  • Non-smoking
  • Ski facilities
8.6 out of 10, Excellent, 397 reviews
The price is RM888
RM964 total
includes taxes & fees
7 Sept - 8 Sept
Hotel Alpina
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Walliserkanne Zermatt - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬1 min walk

About this property

Hotel Excelsior

Hotel Excelsior offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travellers.

Languages

English, French, German

More about this property

VISIBILITY

At a glance

Hotel size

    • 25 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 10:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No on-site parking

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

What to do

  • Helicopter/aeroplane tours
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Ski runs nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Lift
ROOM

Room amenities

Be entertained

  • LCD television

Home comfort

  • Heating
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

Restaurant La Ferme – On-site restaurant.
Restaurant Luna – On-site restaurant. Open daily.
Ex Bar – On-site bar. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 50.0 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt
HELP_OUTLINE

Frequently asked questions

Does Hotel Excelsior offer free cancellation for a full refund?

Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Excelsior?

Yes, pets are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hotel Excelsior?

Sorry, there's no on-site parking at Hotel Excelsior.

What are the check-in and check-out times at Hotel Excelsior?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

What is there to do at Hotel Excelsior and nearby?

During the winter, enjoy nearby recreation such as ice skating and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Hotel Excelsior also has a garden.

Are there restaurants at or near Hotel Excelsior?

Yes, there's an on-site restaurant, Restaurant La Ferme.

What's the area around Hotel Excelsior like?

Hotel Excelsior is a short 5-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt - Furi.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
View
Breakfast
Service staff
Location
Food
Balcony
Towns
Bed
Restaurant

What guests liked

  • Breakfast was consistently described as excellent, good, or great by multiple guests. (20 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Catherine, 1-night trip

10/10 Excellent

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
thea, 2-night trip

10/10 Excellent

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Robert, 1-night trip

8/10 Good

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Minjia, 2-night trip

10/10 Excellent

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Theresa, 2-night trip

6/10 Okay

Convenient location.
Shayan, 1-night trip

10/10 Excellent

great view to the main mountain
Isaac, 1-night trip

10/10 Excellent

We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Ian, 1-night trip

10/10 Excellent

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Joan, 2-night trip

10/10 Excellent

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
nongnooch, 1-night trip

10/10 Excellent

Great Hotel! Perfect location
William, 2-night trip

10/10 Excellent

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Michael, 3-night trip

10/10 Excellent

The staff was friendly, helpful, and attentive.
Clifford, 8-night trip

10/10 Excellent

Great Hotel, Great Stayy. Beds could be more conformable though.
Robert, 1-night trip

8/10 Good

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
Sandra, 2-night trip

10/10 Excellent

So close to the Matterhorn Express !!!
Colin, 4-night trip

8/10 Good

Staff was super nice very helpful breakfast was great
Kelley, 2-night trip

10/10 Excellent

Great property, close to the train station.
Carrie, 1-night trip

8/10 Good

Well kept small hotel with excellent breakfast buffet.
Peggy, 3-night trip

8/10 Good

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Katherine, 2-night trip

10/10 Excellent

Great service, lovely breakfast, highly recommend.
Karen, 2-night trip

10/10 Excellent

Good location. A few minutes from train station. Can see Matterhorn from window.
Chen, 1-night trip

10/10 Excellent

Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
William, 2-night trip

10/10 Excellent

We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
David, 1-night trip

10/10 Excellent

Good Hotel. Liked it.
mayur, 1-night trip