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Hotel Puerto Palace

4.0 star property
Family-friendly hotel in Puerto de la Cruz with restaurant and pool bar

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Front of property
Exterior
TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Connecting rooms available
  • Free breakfast
  • Free parking
  • Spa
  • Pool

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools and 2 spa tubs
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Spa services
  • Babysitting
  • Business center

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television
  • Garden
The price is $136
includes taxes & fees
$127 per night
Jan 6 - Jan 7, 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Single Room

Down comforters, minibar, desk, blackout drapes

Standard Single Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Down comforters, minibar, desk, blackout drapes

Standard Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

Down comforters, minibar, desk, blackout drapes

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, minibar, desk, blackout drapes

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down comforters, minibar, desk, blackout drapes

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down comforters, minibar, desk, blackout drapes

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, minibar, desk, blackout drapes

Double Room Single Use

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

Down comforters, minibar, desk, blackout drapes

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

Down comforters, minibar, desk, blackout drapes

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

Down comforters, minibar, desk, blackout drapes

Triple Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

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About the neighborhood

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 7 min walk - 0.6 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 3 min drive - 2.4 km
  • Lago Martianez Swimming Pools - 3 min drive - 1.9 km
  • La Paz Lookout - 4 min drive - 2.8 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive
  • Tenerife South Airport (TFS) - 69 min drive

Restaurants

  • ‪Casa Mel - ‬10 min walk
  • ‪Tasca el Olivo - ‬11 min walk
  • ‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
  • ‪Blanco Bar - ‬11 min walk
  • ‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Enjoy your visit to Puerto de la Cruz with a stay at Hotel Puerto Palace. Guests can indulge in massages or mani/pedis, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 314 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on site

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Mini golf
  • Beach nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Spa services
  • 2 spa tubs
  • Outdoor tennis court
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Fees & policies

Optional extras

  • Safes in guestrooms can be used for EUR 2.50 per day

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 30.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at Hotel Puerto Palace?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Puerto Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerto Palace?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Puerto Palace?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Puerto Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.
What is there to do at Hotel Puerto Palace and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Enjoy a relaxing soak in one of the 2 spa tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness center, as well as an arcade and a garden.
Are there restaurants at or near Hotel Puerto Palace?
Yes, there's an onsite restaurant.
Does Hotel Puerto Palace have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Puerto Palace like?
Hotel Puerto Palace is a short 7-minute walk from Taoro Park and 12 minutes' walk from Risco Belle Aquatic Gardens.

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Jane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anett, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Augustina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Loved it!
Sigrún, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Feruz, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Jonas, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Emmanuel, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Yevgeny, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Johannes, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel, kids friendly
Xiaoyi, 12-night business trip
Verified Expedia guest review

8/10 Very Good

Noemi, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jane, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brendon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The ac control button is limited to four settings and the top setting is just ok.
Verified Expedia guest review

10/10 Exceptional

Nice place
Jim, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Sebastián, 8-night trip
Verified Hotels.com guest review

6/10 Good

Alberto, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Jacqueline, 16-night trip
Verified Hotels.com guest review

10/10 Exceptional

Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Jenny, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Amanda, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Samantha, 4-night trip
Verified Hotels.com guest review

6/10 Good

Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Petra, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Nice and comfortable
ALESSANDRO, 7-night romance trip
Verified Orbitz guest review

General property information

Travelers Say
"Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
12:00 PM