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Crowne Plaza Resort Sanya Bay, an IHG Hotel

5.0 star property
Upmarket beach hotel with outdoor pool, near Tianya Haijiao

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Resort Sanya Bay, an IHG Hotel

Exterior
Exterior
1 bedroom, down duvets, minibar, in-room safe
Property amenity
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Non-smoking
    Non-smoking
  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
For families
  • Free cots/infant beds
  • Playground on-site
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
  • Separate sitting area
The price is RM267
RM312 total
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

1 bedroom, down duvets, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sea view
  • Sleeps 5
  • 1 Single Bed

View all photos for Presidential Suite

1 bedroom, down duvets, minibar, in-room safe

Presidential Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 479 sq m
  • Ocean view
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, Business Lounge Access, Sea View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Partial ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

1 bedroom, down duvets, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sea view
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Sea View (High Floor)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View (High Floor)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Sea View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View (Sea View)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Garden View (Sea View)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Business Lounge Access

View from room

Junior Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, Pool View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

View from room

Standard Room, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Garden View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, Business Lounge Access, Sea View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Sea View (High Floor)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Sea View (High Floor)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Pool View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down duvets, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Ocean view
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, Garden View

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Upgraded)

1 bedroom, down duvets, minibar, in-room safe

Standard Room (Upgraded)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room

1 bedroom, down duvets, minibar, in-room safe

Standard Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Garden View (Sea View)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Garden View (Sea View)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Single Beds

Similar properties

Interior
Hyatt Place Sanya City Center
Pool
Free parking
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Restaurant
9.0 out of 10, Wonderful, (57)
The price is RM195
RM227 total
includes taxes & fees
23 Nov - 24 Nov
Hyatt Place Sanya City Center
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About the area

Map
No.228, Sanya Bay Road, Sanya, Hainan, 572000

What's nearby

  • Tianya Haijiao - 11 min drive - 5.6 km
  • Sanya Bay - 17 min drive - 16.3 km
  • Sanya International Shopping Center - 18 min drive - 19.0 km
  • Phoenix Island Sanya - 19 min drive - 16.9 km
  • Luhuitou Park - 23 min drive - 23.5 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 13 min drive

Restaurants

  • ‪三亚湾银韵海景度假村 - ‬3 min drive
  • ‪三亚万勃温泉海景山庄 - ‬6 min walk
  • ‪华瑞酒店 - ‬4 min drive
  • ‪君澜度假酒店大堂吧 - ‬2 min walk
  • ‪西海岸渔村大排档 - ‬17 min walk

About this property

Crowne Plaza Resort Sanya Bay, an IHG Hotel

At Crowne Plaza Resort Sanya Bay, an IHG Hotel, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger. The outdoor pool provides fun for everyone, and guests can also take advantage of a health club and an outdoor tennis court. Shanhailou, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. This luxurious hotel also features a bar/lounge, a terrace and a garden.

Languages

Chinese (Mandarin), English, Korean, Russian

At a glance

Hotel size

  • 383 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Tennis
  • Shopping
  • Pool table
  • Bike rentals nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (7320 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Arcade/games room
  • Outdoor tennis court
  • Banquet hall

Accessibility

  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Shanhailou – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Star Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Tian Di Hot Pot – This restaurant specialises in Thai cuisine and serves lunch and dinner.
Deep Blue Bar and Grill – This beachfront restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 196 for adults and CNY 216.2 for children

Children & extra beds

  • Rollaway beds are available for CNY 660.0 per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel
Grand Fortune Bay Sanya
Grand Fortune Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza
Grand Fortune Bay Hotel Sanya
Crowne Plaza Resort Sanya Bay
Crowne Plaza Sanya Bay, An Ihg
Crowne Plaza Resort Sanya Bay an IHG Hotel
"Crowne Plaza Resort Sanya Bay an IHG Hotel"
Crowne Plaza Resort Sanya Bay, an IHG Hotel Hotel
Crowne Plaza Resort Sanya Bay, an IHG Hotel Sanya
Crowne Plaza Resort Sanya Bay, an IHG Hotel Hotel Sanya

Frequently asked questions

Does Crowne Plaza Resort Sanya Bay, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Resort Sanya Bay, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza Resort Sanya Bay, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza Resort Sanya Bay, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Crowne Plaza Resort Sanya Bay, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Crowne Plaza Resort Sanya Bay, an IHG Hotel?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Crowne Plaza Resort Sanya Bay, an IHG Hotel and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and an arcade. Crowne Plaza Resort Sanya Bay, an IHG Hotel also has a garden.
Are there restaurants at or near Crowne Plaza Resort Sanya Bay, an IHG Hotel?
Yes, there are 3 on-site restaurants, featuring al fresco dining and Chinese cuisine.
Does Crowne Plaza Resort Sanya Bay, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.

Crowne Plaza Resort Sanya Bay, an IHG Hotel Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Maghsood, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Taojie, 5-night trip
Verified Expedia guest review

8/10 Very good

Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
brian, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Very friendly service,
oren, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 6-night trip
Verified Hotels.com guest review

6/10 Good

Sanya Bay
Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
3-night trip
Verified Expedia guest review

6/10 Good

Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
3-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Kin Chi, 3-night romance trip
Verified Hotels.com guest review

2/10 Poor

waiting for refund
I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Udatenne Gedara, 4-night trip
Verified Hotels.com guest review

6/10 Good

Nice resort but poorly maintained
I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kyle, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.
Verified Hotels.com guest review

10/10 Exceptional

Overall, a wonderful well managed resort.
A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.
Verified Hotels.com guest review

6/10 Good

Ok choice
Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.
Verified Orbitz guest review

10/10 Exceptional

Clean .. Amazing landscaping. Would recommend to friends. Good breakfast
Verified Expedia guest review

4/10 Fair

Beautiful Hotel with many minor faults
In the room, there is a little card that says " its the little things that counts". Obviously they do not walk the talk. In my room alone, the cordless phone does not work, the USB Charging port on the desk panel does not work, the clock in the bathroom has stopped and the shower rose holder is loose. In my parents room, the door cannot lock. Its is time for a refresh.
Verified Hotels.com guest review

4/10 Fair

No Crowne Royalty Here
Renovation process was still taking place. Misleading to see here on hotels.com as a 5 star hotel when it felt like maybe a 3 or less. I feel like even with the hotels of less quality had less things falling apart. Middle of the hotel lobby had construction going on and most of the furniture was covered and not usable. We tried to check in an hour early our rooms weren't ready with no place to sit and wait. There was barely any air conditioning on. We each did get a complimentary drink in the Business Executive Lounge. I was hot and tired from our train ride in, and just wanted a nice cold beer. I have never been served warm beer ever, and I totally flipped out in all of my American splendor. I have been to poorer countries and served cold beer. I did end up getting a cold beer after trying to translate in my terrible Chinglish. After maybe an hour or so later only one room was ready, and so I just got mine later in the evening. My room did not have a luggage rack or a tall standing lamp as my parent's hotel room did even though it was 2 rooms away from mine. My room also had a broken door knob to the glass sliding door, total security issue. 2 electrical outlets didn't even work, plate outlet coming apart, hair dryer paint peeling off, double lock on the door didn't work, no towel holder for separate toilet and sink area, dusty chaise, blood on the blanket, torn bedskirt, frayed duvet cover, and peeling wallpaper, and barely any AC working. Not worth it and not recommending.
Verified Hotels.com guest review

6/10 Good

Nice location
Nice location, but staff spoke limited English and some of the hotels facilities such as the spa, some restaurants and boutique shop were not available. On the positive side, the hotel room was fantastic with great facilities and comfort. Overall, if you speak Chinese it's a 5 out of 5 hotel, but if you speak English, it's a 2 out of 5, a 3 if best.
Verified Expedia guest review

10/10 Exceptional

Sanya, Saved the Best for Last
Sanya, China was the last of our four country, Asia vacation. Grand Fortune Bay Hotel was impressive, every bit 5-star. Room was grand and spacious. We had a tub in the balcony and used twice. Very romantic with the curtain drawn. Rooms on the 1st floor can walk straight into the swimming pool from the backdoor. The inclusive breakfast buffet is a must. It has Asian and Western flavors and large selections. We dine at the Noodle Store Restaurant one evening. The pulled noodle was fresh made. It was fun just watching the chef making the noodle. The evening all you can eat outdoor seafood BBQ was also great. The BBQ was also entertained by a very accomplished Filipino band.
Verified Expedia guest review

8/10 Very good

The Hotels was good but no air conditions in Lobby and Reception Area. The rooms and hotel atmosphere was very goods.
Verified Hotels.com guest review

10/10 Exceptional

THROWN INTO STREETS ON 12/31/14 NEW YEAR'S EVE!
GREETINGS FELLOW GLOBETROTTERS! WELL, THIS HOTEL IS ABSOLUTELY BREATHTAKINGLY WONDERFUL! I MEAN, LIKE A ITALIAN RESORT ON THE MEDITERRANEAN SEA! (sp?) *LIKE A CEASAR'S PALACE KIND OF DECOR & BAR/POOL ON THE BEACH-RIGHT UP TO THE SEA-LINE! IT IS ONE OF THE BEST UNDER THE SUN!!! MY WIFE & 8 MONTH OLD BABY GIRL ARRIVED @ AROUND 2PM JUST IN TIME TO SPEND NEW YEAR'S EVE THERE IN THE USN, ON THE BEACH, BEFORE FLYING BACK TO THE CHINA MAINLAND ON 1/02/15. WE ALL STOOD IN LINE ONLY TO FIND OUT THAT THIS 5 STAR GIG OVERSOLD EVERY LAST ROOM- EVEN THOUGH THEY GAVE US A CONFIRMATION# VIA HOTELS.COM (Most likely, they gave our room away to some local government dude; or wealthy Chinese busniess man/woman- of whom demanded a room from theme even though they were sold out & when this happens here in China, they cannot refuse!) THE MANAGER DUDE WAS NICE AS HE COULD BE IN SUCH A SPOT- BUT HAD NO PLAN-B FOR US AT ALL! SO IN THE END, AFTER 2 HOURS OF TRYING TO GET MY FAMILY OFF THE STREET AND INTO A NICE ROOM; THEY JUST SAID, "NO"! So I had to call Hotels.com from my cell phone & book an inferior hotel some 30 kilometers away! Not on the beach, and not a 5 star! It was nice- and yes better than being stranded in Kenya or Nigeria or Iraq, but it was a total waste of a great sunny day in Sanya- and a huge disappointment to say the least. BOTTOM LINE...BEWARE OF THIS PALACE-RESORT! YOU MINGHT NOT GET IN AT ALL. ) -; LEW~ San Diego, Ca. USA & Fu Zhou city*PRC
Verified Hotels.com guest review

8/10 Very good

Great, relaxing get-away
Stayed here after 7 days of extensive sight-seeing in central China. It was perfect because it is a somewhat remote location ($15 cab into DT Sanya), with a wonderful pool and beach access. Although there were only a few comfortable speaking English, everyone tried. Also very helpful securing transit into town, to monkey island (which is 1.5 hrs from the hotel) and the airport. Agree that restaurant options are limited, food at Star cafe was just fine. Prices similar to the states. Bringing snacks, drinks saves money and time. Bath tub on balcony was great surprise! Great place for a mom and her 2 20-something kids.
Verified Hotels.com guest review

8/10 Very good

good but reservation system needs improvement
the reservation was messed up! no room available upon arrival!! hotel claimed didn't receive reservation from booking website! not sure it's the responsibility of which parties! other than that, hotel condition is alright in general. rooms are big and comfort. staffs' manner is good and helpful.
Verified Hotels.com guest review