I was hesitant to book this hotel at 1st due to the mixed reviews but when I saw 1 jr suite was available I went for it & I am SO glad I did! Upon arrival we were greeted kindly by the front desk manager & staff. Martin helped us get settled in & gave us a tour of the room after we were greeted with delicious complimentary welcome drinks. The junior suite was beautiful & spacious which was perfect because we were traveling with our toddler. What they do not show on the website is the separate jacuzzi AND private balcony this particular suite came with that I had no idea about as it wasn’t pictured online, so we were beyond thrilled to find out it was all ours. Staying at Ananda on their gorgeous grounds really set the tone for our trip to Cartagena as we really enjoyed coming back & feeling like the hotel was all ours. We stayed for 5 days, the air conditioner was good, hotel felt safe despite some comments I see others making, and I should note that the property DOES have an elevator so that was helpful with the stroller. For some reason the website says that it does not have an elevator so maybe that disclosure is old, but please note that there IS an elevator. We enjoyed the rooftop pool, dining at the restaurant for breakfast, & our concierge / Ronaldo was very helpful with information as well as booking Restaurante Cande which is hard to get. One thing to note is the shower has warm water but you have to let it run a few minutes before the temperature changes