We were first put in a nasty room that was attached to but not part of the main hotel and looked nothing like advertised. The old carpeted floor was soaked, the room smelled musty, the bathroom was dirty, the bed was solid with no give, and had two flat pillows, the window was blocked/painted over so you didn’t see the shabby location outside, and we had no WiFi which was our only means of communication in Italy. It was apparent very quickly that if you are not repeat customers the property doesn’t care to make your stay comfortable. This is unsettling in a foreign country particularly when the property is located in a sketchy area. We told them that room wouldn’t work since we needed WiFi, and after the annoyed night clerk said he might have something, we suddenly had a very nice room that actually looked like the website, with a completely different setup in the main part of the hotel. The bed was far more comfortable with soft clean linens and pillows, and there was a nice deep tub/shower and clean bathroom. The floor was hard/wood so it wasn’t soaked like the carpet in the first room. We got WiFi if we stood near the door. It was like being in a completely different hotel. Breakfast was delicious! The main premises of the hotel were beautiful with covered patios and flowers that sort of hid the conditions of the surrounding area. The hotel is gated for a reason but it seems the hotel takes care to make sure you are safe.