Generally speaking the hotel is nice, but I don’t think it’s service is up to the standard as a 4-star hotel. The room is clean but there was bad smell from the bathroom; One of the towels got some pubic hairs on it……. Very gross, I’ve asked to replace it. Regarding the service, we’ve come to the reception asking for wine glasses and wine opener, then they referred us to the bar to get it, but nobody’s at the bar at all, we’ve been waiting for 10 mins then go back to the room, and call the operator to ask for that, then it’s still the receptionist taking up the phone and still asked us to go to the bar, we explained that no one in the bar and hope that they can bring them to us. Then the receptionist said she’ll check, after a while she called back and told us then the bar man is there and asked us to go out to get it…. As a 4-star hotel, we assumed that we could get these delivered to the room instead of all the hassles. The pool bar and the bar have nobody at all during the official opening time, we observed that it’s always the ladies in reception doing all the work, we went to the reception asking for a beer to the pool, the receptionist get to the bar and telling that they can only offer beer bottles because no bartender there, then we’ve ordered 2 bottles of Corona which cost €18 and she barely found a lime for it. I think the staff are friendly but the hotel do not provide them with proper training and it’s too short of hands. Not a very pleasant experience to stay.