I stayed two nights at this property. The first one I paid for and the second one was part of a tour I signed up for. The room's AC shut off every few hours, so I woke up every few hours drench in sweat. My 2nd night/morning there was no Wifi or hot water. Breakfast was included in the rate and I felt like I was stealing the breakfast every time I got up to get something. (BTW they had no juice. Their orange juice was similar to Tang.) The 2nd morning our tour director asked them to serve breakfast at 6:30 bc we had to leave at 7 and there were only olives until almost 7am. I left hungry. The front desk staff was always outside smoking so when I needed something (checking in, had a question, etc.) they made it clear they were displeased with me interrupting their smoking break. When I asked how and where I could purchase a tram card, they insisted on calling me a taxi, and would not help me with my request. When a man in my tour asked the same question, they were more than happy to assist him. Overall, I was ok paying as much as I did for this hotel bc the reviews were decent, but after being treated the way I was, no hot water, no wifi, ac that kept shutting off, and being made to feel guilty for eating the breakfast I paid for and not having a breakfast I paid for, I am very comfortable in giving this hotel a bad review. And for the record, I waited a month to write this so I could be more objective and not as angry.