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Hotel Bajo el Volcan

3.0 star property
Cuernavaca hotel with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Bajo el Volcan

Outdoor pool, pool loungers
Concierge desk
Outdoor pool, pool loungers
Indoor wedding
In-room safe, desk, iron/ironing board

Reviews

6.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Cable TV service
  • Free self-parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

In-room safe, desk, iron/ironing board

Double Room

Highlights

Ceiling fan
Private bathroom
Desk
Daily housekeeping
Iron/ironing board
In-room safe
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room

In-room safe, desk, iron/ironing board

Classic Room

Highlights

Flat-screen TV
Rollaway/extra beds
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
Iron/ironing board
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board

Deluxe Double Room

Highlights

Ceiling fan
Private bathroom
Desk
Daily housekeeping
Iron/ironing board
In-room safe
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is RM219
RM272 total
includes taxes & fees
21 Nov - 22 Nov
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About the area

Map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000

What's nearby

  • Cuauhnahuac Regional Museum - 3 min walk - 0.3 km
  • Plaza de Armas - 5 min walk - 0.5 km
  • Cuernavaca Cathedral - 9 min walk - 0.8 km
  • Borda Gardens - 10 min walk - 0.9 km
  • Cuernavaca Golf Club - 4 min drive - 2.1 km

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Hidalgo - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café colibrí Cuernavaca - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪House Café + Lounge - ‬4 min walk

About this property

Hotel Bajo el Volcan

Hotel Bajo el Volcan is a great choice for a stay in Cuernavaca. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a snack bar/deli, a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Ceiling fan
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Wired internet access is available in public areas for an extra charge
  • Full breakfast is offered for an extra charge of approximately MXN 75 per person
  • Airport shuttle service is offered for an extra charge

Policies

This property accepts credit cards.

Also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Bajo el Volcan
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

Does Hotel Bajo el Volcan offer free cancellation for a full refund?
Yes, Hotel Bajo el Volcan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Bajo el Volcan?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Bajo el Volcan?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Bajo el Volcan?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Bajo el Volcan?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Bajo el Volcan?
You can check in starting at 3 PM. Check-out time is 1 PM.
What is there to do at Hotel Bajo el Volcan and nearby?
Hotel Bajo el Volcan has an outdoor pool and a garden.
Are there restaurants at or near Hotel Bajo el Volcan?
Yes, there's an on-site restaurant.
What's the area around Hotel Bajo el Volcan like?
Hotel Bajo el Volcan is a short 3-minute walk from Cuauhnahuac Regional Museum and 9 minutes' walk from Cuernavaca Cathedral.

Hotel Bajo el Volcan Reviews

Reviews

6.8

Good

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Fair

There are many better options in town
Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.
Verified Hotels.com guest review

10/10 Exceptional

Comfortable hotel, near city center.
Very comfortable, friendly and accommodating staff.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.
Verified Hotels.com guest review

2/10 Poor

A big disappointment
The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.
Verified Hotels.com guest review

8/10 Very good

Fair value
The public area and grounds made a good first impression, clean and eye-pleasing, with landscaping and pool that looked well cared for. I found staff not to be very communicative. My first assigned room was not ready at 5 pm but was moved to better room. I looked at nearby hotels but none compared well.
Verified Expedia guest review

8/10 Very good

nive location, good price
the hotel was good, it has nice gardens, attention was goood, doesn't include breakfas but breakfast was good too, parking good too, a lot of mosquitos in the bathroom but not in the room.
Verified Hotels.com guest review

2/10 Poor

Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.
Verified Hotels.com guest review

10/10 Exceptional

Hotel agradable cerca de todo¡
El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.
Verified Expedia guest review

6/10 Good

Lindo y muy cerca del centro
Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.
Verified Expedia guest review

8/10 Very good

Céntrico
Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.
Verified Expedia guest review

8/10 Very good

Muy agradable
Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

4/10 Fair

Hotel viejo sin mantenimiento adecuado
Verified Expedia guest review

6/10 Good

buen hotel cerca del centro
hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica
Verified Expedia guest review

6/10 Good

La habitación
Verified Expedia guest review

6/10 Good

Regular
El hotel en términos generales esta bien pero muy austero
Verified Expedia guest review

6/10 Good

Hotel ok en Cuernavaca
Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.
Verified Expedia guest review

8/10 Very good

Mi experiencia
Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Mala atención, precios arbitrarios
No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.
Verified Expedia guest review

6/10 Good

Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.
Verified Hotels.com guest review

8/10 Very good

DIAS DE DESCANSO FAMILIAR.
Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.
Verified Hotels.com guest review

4/10 Fair

Ubicación excelente, renovación urgente
No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.
Verified Hotels.com guest review

8/10 Very good

Comentario sobre "Bajo el Volcán"
En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.
Verified Hotels.com guest review