2/10 Poor
1 January 2025
Due to having been assigned uncleaned room, I tried to obtain the room changed but the office was closed. I submitted my pictutes to receive a refund but the office is saying that they dont believe me and that they trust their cleaning staff.
They had on record that I entered the room at 8:06Pm and I showed that the pictures were taken at 8:19PM. They wouldnt even take them as evidence. I also asked them if they heard the messages around this time when I had repeated called the office to obtain help. They told me to file a dipute and jsut fuk off since its the beginning of the year.
Unbelievable experience
![](https://a.travel-assets.com/ugc/hotel-reviews/3B3A136202A106539EE7972490C7D5604EF392551735752247275.jpg?resize=360:*)
![](https://a.travel-assets.com/ugc/hotel-reviews/B5B4EBBD3EA04EFBC1B8FF44164014396C7771A61735752246330.jpg?resize=360:*)
![](https://a.travel-assets.com/ugc/hotel-reviews/8C2E4B5534DC8D6439B474B1D369BCB4F3BEDDF81735752247805.jpg?resize=360:*)
Jung
Jung, 1-night family trip
Verified Hotels.com guest review