4/10 Fair
7 December 2024
Struggling hotel with no water in evening
Struggling hotel that lacks water in evening. It’s a shame that this hotel is struggling compared to the Marriott across the street — it has major deficiencies despite the avg. room rates being roughly the same compared to Marriott.
Check-in was okay and the front desk staff did mention water may be reduced, but did not explain fully what that meant.
The room we booked was sizable and had a kitchen you could cook in, but strongly smelled of mildew and had an excessively loud AC unit.
At 7:30pm, the water pressure started to slow and was completely out by 8:30pm. It didn’t turn back on until 5am, making it impossible to flush toilets. The hotel states this is due to government water restriction , but will not provide water to flush toilets. When talking to the security guard, he mentioned this is largely the hotel’s fault — they “won’t build extra cisterns and shunt some of the water to the golf course.” He mentioned the Mariott across the street has its own water source, and said that might be a better option.
Overall, disappointing hotel — it obviously needs a total makeover. The gym is decent, but the breakfast was poor quality. We wound up having to check out early and were dramatically happier at the Marriott.
Verified traveller
4-night trip
Verified Hotels.com guest review