6/10 Bueno
1 de abril de 2019
Riad experience
We had an authentic Riad experience living at this property in marrakech. The courtyards with plants, bird aviary and swimming pool as well. the staff were friendly and served us a great breakfast overlooking the courtyard.
I had booked 2 rooms here. one for myself and one for my senior parents. when I arrived I was given 2 rooms on the first floor. since this was a riad, there are no elevators and a windy staircase to go upstairs. this did not suit my parents as negotiating lugagge and stairs was not an option. at first they told me there was no downstairs room available. then I called the manager. He would not refund me my money, stating where will he get a booking at this late hour. but did offer me one ground floor suite for my parents, for an extra 100 E for the 2 days. This room was much much better. with an upgraded bathroom. so we took it.
my advice make sure to specify you want ground floor or first floor rooms when you book.
we had no issue with the plumbing. but furniture and rooms could be updated a bit for this property.
samia
samia, se hospedó 2 noches con familiares
Opinión verificada de un huésped de Hotels.com
