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Princess Family Club Riviera - All Inclusive

5.0 star property
Upmarket beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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Photo gallery for Princess Family Club Riviera - All Inclusive

Meeting facility
Children’s theme room
Children’s theme room
On the beach, white sand, sun-loungers, beach umbrellas
Sports facility

Reviews

8.0 out of 10
Very good
Bask in the sun at Princess Family Club Riviera - All Inclusive, where a white sand beach and international cuisine await. Treat yourself to reflexology or a facial at Spa Princess, then enjoy fitness classes or basketball with helpful staff by your side.

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 12 restaurants and 20 bars/lounges
  • Full-service spa
  • 12 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 6 outdoor tennis courts
  • Health club
  • Beach umbrellas
  • Beach sunloungers

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The current price is RM1,256
RM1,256 total
includes taxes & fees
29 Apr - 30 Apr

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Family Room (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe With Garden View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury With Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room -5 Guests- Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 Guests- Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

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Grand Riviera Princess - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 3,759 reviews
The price is RM1,071
RM1,071 total
includes taxes & fees
30 Apr - 1 May
Grand Riviera Princess - All Inclusive
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About the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Quinta Avenida - 11 min drive - 8.4 km
  • Tres Rios Ecopark - 11 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13 miles/20.9 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

At Princess Family Club Riviera - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving international cuisine, Buffet Family Club is one of 12 restaurants and 20 bars/lounges. Other highlights at this luxurious resort include a nightclub, a free kid's club and a poolside bar. Fellow travellers like the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 144 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (27254 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • 6 outdoor tennis courts
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Princess Family Club Riviera
Family Club Grand Riviera Princess
Princess Family Club Riviera All Inclusive
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera - All Inclusive Playa del Carmen

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive offer free cancellation for a full refund?

Yes, Princess Family Club Riviera - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Princess Family Club Riviera - All Inclusive ?

Yes, there are 12 outdoor pools and a children's pool.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Princess Family Club Riviera - All Inclusive ?

Yes, there's free self parking.

What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive ?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Princess Family Club Riviera - All Inclusive ?

No, this resort doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.

What is there to do at Princess Family Club Riviera - All Inclusive and nearby?

Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Princess Family Club Riviera - All Inclusive also has 20 bars, a nightclub and a water slide, as well as a Turkish bath, spa services and an arcade.

Are there restaurants at or near Princess Family Club Riviera - All Inclusive ?

Yes, there are 12 on-site restaurants, featuring international cuisine.

Does Princess Family Club Riviera - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Princess Family Club Riviera - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Princess Family Club Riviera - All Inclusive like?

Princess Family Club Riviera - All Inclusive is located a short 18-minute walk from Playa Xcalacoco.

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Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Children
Service staff
Room
Beach
Restaurant
Buffets
Entertainment
Booking
Water

What guests liked

  • The pools were warm, clean, and great options were available for all, with multiple pools to choose from. (15 reviews)
  • The beach was beautiful, turquoise blue, and perfect for families with kids, offering a great spot for swimming and relaxation. (16 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Really easy place for family with small children

10/10 Exceptional

Great place to stay
Luke, 4-night trip

10/10 Exceptional

We enjoy staying in the Princess, all was amazing.
Alena, 5-night trip

10/10 Exceptional

we liked that it was kids friendly, lots of different pools, fiod was great.
olga, 9-night trip

10/10 Exceptional

Have nice for family vacation
Jeffrey, 5-night trip

10/10 Exceptional

Everything was wonderful.
Ignacio Graciano, 4-night trip

10/10 Exceptional

We liked everything the room service was good and very clean around the resort area.
Alex, 10-night trip

10/10 Exceptional

Had a great stay. Staff was always friendly and helpful.
Chris, 8-night trip

10/10 Exceptional

Nice
Kimberly, 4-night trip

6/10 Good

great place
Kristine Harris, 6-night trip

10/10 Exceptional

Great staff, delicious food and great pools
ADRIAN, 6-night trip

6/10 Good

the rooms were clean. We received our room service and needs fine. However, the service crew were unpleasant. Always ugly face and an attitude. the family club side was super nice and great. The pirates buffet was super kid friendly. The buffets all had the same food. they had different food daily, but al lthe buffets had the same.
elia Michelle, 3-night trip

10/10 Exceptional

Great property, especially if you have young children. Lots of activities for the little ones and great food.
Stephanie, 6-night trip

8/10 Very good

Overall good, but we won’t be back here.

Overall good resort and that’s why we came back here second time. Will we come back again? NO.Few things got changed here not for the better but worst. Read my complete review if interested to hear our family's story.
Vadim, 6-night trip

4/10 Fair

Way too expensive hotel with tasteless food and slow service. Our first room had mold in it and smelled terrible. It took a full day for Them to give us a New One (so we had to sleep in the smell and mold). I really expected more - it’s a 5 star hotel!
3-night trip

10/10 Exceptional

Party of 7, teenagers. Rooms were clean, plenty of activities. Would recommend!
Christina, 4-night trip

8/10 Very good

Very good place.
Kirijan, 5-night trip

6/10 Good

Princess family club building is very close to some kind of industrial fan that is very loud during the night. Ventilation/ AC in the room is very old, smells and loud too. Beach is very rocky and it’s hard to get into the water, they do not clean passage. And you have to ask about service.
Ruslan, 7-night trip

8/10 Very good

We had an amazing time here at the Princess Family Club. Staff was nice, food was decent, lots of different places to eat and swim, the beach was sensational! If you don't like to walk this isn't the place for you. We walked a LOT. There are shuttles that can transport you around. But it was perfect for us and our 8 year old. The wildlife is so neat here, too! We will come back again for sure.
Sarah N, 7-night trip

10/10 Exceptional

A great family friendly resort
Laura Elyse, 8-night trip

10/10 Exceptional

Very good resort, friendly, lots of activities, good restaurants (except Miso related) wife is Japanese and good judge but great experience nevertheless). Princess Rivera great for families.
Marcin SEWERYN, 10-night trip

10/10 Exceptional

Great place to spend time with your family.
Thierry, 6-night trip

8/10 Very good

We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Liubov, 13-night trip

6/10 Good

Disappointed by the Lack of Cleanliness, Quality,

I stayed at Princess Family Club Riviera All Inclusive with my family, and unfortunately, it didn’t live up to expectations. The resort looked worn down, with visible damage around the beach, pool, and buildings. Our room was dusty, had stained walls and mattresses, and wasn’t properly cleaned before our arrival. We checked in at 3 PM, only to enter a dirty, smelly room. Thankfully, I brought cleaning supplies and requested new towels and pillowcases. We were disappointed that room service wasn’t included, even though we paid for an all-inclusive package. Other resorts we’ve visited offer more flexibility, but here we were told we couldn’t bring food back to our room—an issue for my elderly mother who struggled with the long walks to breakfast. Food lacked variety and flavor, especially for those avoiding pork and red meat. Drinks were watered down, and higher-quality alcohol had to be requested. Calling the front desk often took 3–4 tries. One staff member even questioned whether my sister was a guest, despite her wristband, which was unprofessional and frustrating. Entertainment was limited, though the silent dance party was fun. We were constantly approached about buying into the resort chain, which became overwhelming. While we made the best of it as a family, I wouldn’t return or recommend it in its current condition. This resort has potential, but major improvements are needed.
6-night trip

4/10 Fair

Room smelled like mold
Mallory, 5-night trip