I stayed here last summer with my mom & 80-yr-old aunt, I just never got around to reviewing them. Upon arriving it's a little unsettling that it looks nothing like a hotel, but the staff is there, ready to help with luggage and make you feel comfortable. We arranged to have a known driver of theirs pick us up, who quickly became our go-to guy whenever we needed a ride. Very reliable and friendly. The staff does make themselves scarce once you check-in, although they are easily reached via email or cell. Once you are checked in, you are pretty much left alone, and the cleaning service comes by every day; they are another pair of friendly and wonderful women. My mom & aunt didn't like that it's not like a hotel that has someone available all day and night at the front desk, and felt a bit scared to be in that building on our own, but soon they got used to it and it became like home. The "hotel" is really a flat with 3 bedrooms converted into a mini hotel. Al guests have a key to the main door of the building, and to the main door into the flat. Beware that the elevator is tiny and old, like lots of European elevators and you might have to take 2 trips if you have a lot of luggage, but if you take the stairs it's only a couple of flights... The hotel has a common area with a refrigerator, microwave, sink, table, and an armchair. There is no food on site unless you bring something in. They offer breakfast vouchers for a small cafe around the corner, it's coffee/juice & a pastry.