When you stay at I’M Hotel, you'll be within a 10-minute drive of SM Mall of Asia and Newport World Resorts. Guests can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, body wraps or facials. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
434 rooms
Arranged over 35 floors
Arriving/Leaving
Check-in time starts at 2 PM
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6 AM–10 AM
4 restaurants
Bar/lounge
Poolside bar
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Conference space (1830 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Pool loungers
Facilities
1 building/tower
Built in 2016
Safe-deposit box at front desk
Fitness centre
An outdoor pool
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Lift
Grab bar near toilet
Room amenities
Be entertained
49-inch LED TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Onsen Spa has 50 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room. The spa is open daily.
Fees & policies
Refundable deposits
Deposit: PHP 3000.00 per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately PHP 700 for adults and PHP 700 for children
Airport shuttle service is offered for an extra charge of PHP 2300 per vehicle (one-way. Maximum occupancy 3)
Children & extra beds
Rollaway beds are available for PHP 2000 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Also known as
I'M Hotel Makati
I’M Hotel Makati
I’M Makati
I'M Hotel Spa
I'M Hotel Residences
I’M Hotel Hotel
I’M Hotel Makati
I’M Hotel Hotel Makati
Frequently asked questions
Does I’M Hotel offer free cancellation for a full refund?
Yes, I’M Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at I’M Hotel?
Yes, there's an outdoor pool.
Are pets allowed at I’M Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at I’M Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by I’M Hotel?
Yes, an airport shuttle is available. The charge is PHP 2300 per vehicle one-way.
What are the check-in and check-out times at I’M Hotel?
You can check in starting at 2 PM. Check-out time is noon. Express check-in is available.
Is there an on-site casino at I’M Hotel?
No, this hotel doesn't have a casino, but Newport World Resorts (9-min drive) and City of Dreams Manila (10-min drive) are both nearby.
What is there to do at I’M Hotel and nearby?
I’M Hotel has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near I’M Hotel?
Yes, there are 4 on-site restaurants.
What's the area around I’M Hotel like?
I’M Hotel is in Makati Downtown, a short 18-minute walk from Greenbelt Shopping Mall and 16 minutes' walk from Ayala Center.
I’M Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
1 February 2025
Chun Biu
Chun Biu, 4-night trip
Verified Hotels.com guest review
8/10 Very good
29 January 2025
Solo traveler
Property rates a "10+" . Very well maintained, as if construction completed last month.
Only 1 small item, No new guest after 11pm. If solo traveler be sure to submit name of guest at time of check in. For safety reasons. If rules are not attended to, you may loose you 3000 deposit
donald
donald, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 January 2025
Not great Not bad
Nice pool rooms are very small
James
James, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 January 2025
Marie Ann
Marie Ann, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 January 2025
Cd
Cd, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
Martha
Martha, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
29 December 2024
I've always been curious about this place—the best hotel in the Burgos area. Worth the price.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
27 December 2024
Cezar
Cezar, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Amazing stay
Joel
Joel, 3-night trip
Verified Hotels.com guest review
8/10 Very good
22 November 2024
The hotel is a very nice one and that staff are top-notch. However, I must stress on the fact that they need to work to improve the check-in experience as it was not seamless. Granted it was made more complicated by one guest who was checking out and who was being very loud and shouting at the receptionists. As a result they were taken up with this guest and I along with another person waited for what seemed like an hour. When that guest finally left, the staff expedited my check-in.
The facilities and amenities cannot be faulted. The spa as well lived up to the hype and was well worth the relaxing experience. Would highly recommend it, although I am told by locals that you pay a premium for it compared to other places around. Would not think twice still because you the reader know you’re worth it.
Staff at the restaurant were a bit aloof the one time I went there. They sat me down with the menu and then went away and did not come back. So after what seemed like 15mins, I just left. That was despite the restaurant being deserted with only one other family.
To be blatantly honest as well, the 5 star rating may not quite be accurate but that would not prevent me from staying there again. Please just improve the check-in process and the guest experience.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
Skye
Skye, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
Daniel
Daniel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 November 2024
braden
braden, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2024
Francis
Francis, 2-night trip
Verified Expedia guest review
10/10 Exceptional
30 October 2024
I will be returning to I’M hotel. It’s very grand and lovely. I love the pool area the most.
Fleur
Fleur, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Hotel , staffs and its amenities: all good . Surrounding areas not so good . I walked near by areas and needed to be carful .
Suresh
Suresh, 3-night trip
Verified Expedia guest review
10/10 Exceptional
15 October 2024
Would stay here again!
kira
kira, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Kyle
Kyle, 1-night trip
Verified Expedia guest review
8/10 Very good
9 October 2024
Noam
Noam, 1-night trip
Verified Hotels.com guest review
2/10 Poor
8 October 2024
No sound proofing …
The sound proofing is so bad, I can literally listen to my neighbours. A kind of free entertainment but I am sure you don’t want to listen to the sound of toilet flushing from your neighbours.
The staffs are not very professional, lack of clear communication overall as I went their restaurants and the rooftop bar.
Alex
Alex, 4-night business trip
Verified Hotels.com guest review
2/10 Poor
1 October 2024
Bad experience overall
Did not have my reservation when i arrived and not given anything in return for the hotels error... staff unwelcoming... "free massage" with reservation is only 10 minutes, laughable... staff woke me up an hour before checkout to tell me to leave ontime or i would be charged... my king bed was two single beds at different heights poorly matched...needs new management and modernization