2/10 Lemah
22 Februari 2025
Disappointing experience!
I stayed at this hotel in February 2025 for two nights, and unfortunately, my experience was far from pleasant.
Starting with the bad:
Broken heater in Room 6: Upon arrival, the host, Stefano, explained that the individual thermostat in the room controls the temperature, and that it takes about two hours for the room to adjust. Despite following the instructions and increasing the temperature on both nights, the room remained cold and uncomfortable. It became clear that the heater wasn't functioning properly. I informed Stefano, who came to check the room, acknowledged the coldness, and apologized for the inconvenience.
Cold and humid room: The room felt damp and uncomfortable, which made it difficult to relax.
Outdated amenities: The value for money was disappointing. The hotel charges high prices for rooms with outdated features, including a leaking sink in the bathroom, which made the overall experience feel far below expectations.
Ending with the good:
Cleanliness: The hotel places a strong emphasis on cleanliness, which I appreciated. Guests are encouraged to use slippers within the hotel, ensuring a higher standard of hygiene.
In conclusion, I had high expectations, but the combination of a broken heater, cold and damp room, and high prices made this stay incredibly disappointing. I would not recommend this hotel unless these issues are addressed. and Staff is gaslighting you after presenting excuses for the discomfort.
Marianne
Marianne, perjalanan 2 malam
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