2/10 Poor
4 September 2019
Our flight was delayed, tried to call number on our itinerary as directed no one answered. They close at 10 we landed in Vienna at 930pm tried to call , no answer, texted property guide back to inform them of delay no response from all tries..
We had to book another hotel for 2 nights. Wasted our money and did not give us response.
I will tell all friends/ family to avoid.
Very poor customer service. So disrespectful. Really put a bad start to our very planned and awaited vacation.
Stay elsewhere where people actually want to help you have a good vacation
Verified traveller
2-night trip
Verified Orbitz guest review