When we first got there and i checked in, the girl at the front desk gave me the room number and said if i go around to the back of the building, there was an entrance and our room was right next to it. Instead, the room was at the other end of a long hallway which was actually a very short walk from the front desk. My wife has lower back and hip pain and this was very uncomfortable for her. The pool had pretty easy access but the gate on our side was padlocked so we had to walk around to the other side. When we got ready to go back inside, the door we came out would not work with the key card. The room itself was very nice, very clean and comfortable, but i tried going to the vending machines to get us drinks and neither one worked. One was completely unplugged. There was a restaurant inside, but we did not try it and instead went to an amazing Italian restaurant next door to the hotel. They had free breakfast the next morning that started at 6am. We got there at 6:15 and the food was already cold. For the most part we enjoyed our stay but this place really needs to up it's game. There is no excuse for sending people to the wrong end of the hotel to get to your room, do maintenance on doors so they'll unlock like they should and if you have 3 gates around the pool, unlock them all. Don't make it hard on people. One last thing, as i was walking in to check in i saw a sign that said they do not accept cash. They need to say that when you book the room.