i have stayed at the residence in baltimore 3 times and my experience was always amazing.
sadly, not this time, and it will be my last
arrived on friday, and no tv cable box. called customer service, who blithely dismissed my complaint, telling me they had issues with xfinity tv and if i was dissatisfied, "write an email." my response was that i was talking to her, why do i need to waste my time writing?
i was in baltimore over the weekend for business. yesterday was the super bowl and watching was of vital importance to forming a relationship with a potential business partner.
no cable provider to watch it. i was constrained to open up my laptop to watch the game online and the internet in the room was slow, and eventually, non-functional.
once again i called customer service. i was told by a female, that "i am going to check the connection on our end and will call you right back." she never did.
the rooms are spacious and stunning, and well appointed with all of ones needs for a great stay. but this time,hot water was almost non-existent.
its also the company's responsibility to make known to actual and potential customers that they cannot provide tv service, and that internet is poor at best during peak time. they make known that they are facility managers only and lay out what to expect. except this time. thats unacceptable. and my last time staying there.