Located in a tranquil setting, Hotel Zaraya offers an inviting atmosphere with international cuisine at Toro Gallo and English breakfast. Unwind by the outdoor pool, stroll through the garden, or connect to WiFi while enjoying laundry facilities.
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Colon Park - 3 min walk - 0.3 km
Cucuta Museum of Culture - 4 min walk - 0.4 km
Ventura Plaza Commercial Center - 7 min walk - 0.6 km
Gobernación Norte de Santander - 7 min walk - 0.7 km
General Santander Stadium - 13 min walk - 1.1 km
Getting around
Cucuta (CUC-Camilo Daza Intl.) - 6 min drive
Restaurants
Papagayo Plaza - 6 min walk
Londero's Express - 6 min walk
Restaurante La Mazorca - 4 min walk
Restaurante Embajada Antioqueña - 6 min walk
Federación Nacional De Cafeteros Norte De Santander - 6 min walk
About this property
Hotel Zaraya
Enjoy your visit to San José de Cúcuta with a stay at Hotel Zaraya. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Toro Gallo, which serves international cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a terrace are offered, and in-room conveniences include washers/dryers and fridges.
Languages
English, Spanish
At a glance
Hotel size
29 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time starts at 3 PM
Minimum check-in age – 18
Check-out time is 1:00 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets stay for free (dogs and cats only, 1 total, up to 25 kg per pet)
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
Free English breakfast each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
2 buildings/towers
Built in 2001
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Washer and dryer
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Food and drink
Fridge
More
Daily housekeeping
Special features
Dining
Toro Gallo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property does not have lifts.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta
Frequently asked questions
Does Hotel Zaraya offer free cancellation for a full refund?
Yes, Hotel Zaraya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Zaraya?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zaraya?
Yes, cats and dogs stay for free, with a limit of 1 total and maximum weight of 25 kg per pet.
Is parking offered on site at Hotel Zaraya?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zaraya?
You can check in starting at 3 PM. Check-out time is 1:00 PM.
What is there to do at Hotel Zaraya and nearby?
Hotel Zaraya has an outdoor pool and a garden.
Are there restaurants at or near Hotel Zaraya?
Yes, Toro Gallo offers international cuisine.
What's the area around Hotel Zaraya like?
Hotel Zaraya is a short 7-minute walk from Ventura Plaza Commercial Center and 13 minutes' walk from General Santander Stadium.
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Hotel Zaraya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
27 February 2024
My sisters love this hotel.
Matilde
Matilde, 1-night trip
8/10 Very good
1 August 2024
Good experience
Nice clean hotel with friendly people. I would recommend it.
Martin
Martin, 8-night trip
10/10 Exceptional
17 December 2022
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Matilde
10/10 Exceptional
15 February 2025
rommel
rommel, 1-night trip
6/10 Good
7 January 2025
Adriana
Adriana, 1-night trip
10/10 Exceptional
24 November 2024
Si quieres algo BBB este es el lugar un icono de Cúcuta
Arley
Arley, 7-night trip
8/10 Very good
9 November 2024
Estadia en Hotel Zaraya, buena atención,
Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
OMAR ALEXIS
OMAR ALEXIS, 5-night trip
10/10 Exceptional
2 November 2024
Excelente
Excelente como siempre muy atentos
rommel
rommel, 1-night trip
10/10 Exceptional
5 October 2024
Javier Alberto
Javier Alberto, 2-night trip
10/10 Exceptional
25 September 2024
Yonny
Yonny, 1-night trip
2/10 Poor
21 September 2024
Una mala experiencia en este hotel..
Karin
Karin, 1-night trip
10/10 Exceptional
27 August 2024
Maria Elena
Maria Elena, 1-night trip
10/10 Exceptional
9 July 2024
Laura
Laura, 5-night trip
10/10 Exceptional
9 July 2024
Mark
Mark, 4-night trip
8/10 Very good
4 July 2024
Regular
Bueno muy buena atención pero el aire acondicionado estuvo deficiente
adanna mercedes
adanna mercedes, 1-night trip
10/10 Exceptional
27 June 2024
Henry fabian
Henry fabian, 1-night trip
10/10 Exceptional
14 June 2024
Excelente muy buena atención de principio a fin
rommel
rommel, 1-night trip
10/10 Exceptional
12 April 2024
Habitación remodelada muy cómoda y bonita excelente atención del personal
rommel
rommel, 1-night trip
10/10 Exceptional
27 January 2024
Una maravilla
Excelente, son muy amables y atentos!
DIANA
DIANA, 1-night trip
10/10 Exceptional
26 August 2023
el personal muy amable
jorge
jorge, 1-night trip
8/10 Very good
31 July 2023
Hani
Hani, 1-night trip
10/10 Exceptional
28 July 2023
En general, todo muy bien. Sólo que el precio debería reflejarse todo los gastos extras, sobretodo de impuestos para tener en cuenta en el pago