This was one of the most unpleasant experiences I've had. Unfortunately, the situation had to do with how the staff communicated than the facility itself. I notified the landlord of our arrival a day in advance via skype text message as I had no phone in Italy. No email or anything back in response. When my family arrived, the entrance door to the building was locked. We spent 30-45 min at the door (at around 9 pm) waiting. The host wouldn't pick up the phone at first. Then he'd hang up repeatedly. Then after very many attempts, when I finally got through, he'd pretend that there's no rush or hurry while my whole family was waiting tired outside with the suitcases. Anyway, somebody with little English finally let us in. The next morning the landlady insisted my wife should pay 5 euros for using a laundry machine, which was in the shared bathroom. There was no sign or anything saying it was not a free service. Plus, after what happened the night before with the checking in -- these folks had the impudence... I couldn't believe it. Next time I'd pay a little more but avoid the stress and all the communication problems.