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Viceroy Riviera Maya All Inclusive

5.0 star property
Playa del Carmen beachfront property with 2 restaurants, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viceroy Riviera Maya All Inclusive

Terrace/patio
On the beach, white sand, scuba diving, beach bar
Couples treatment room(s), hot tub, steam room, body treatments
Fitness facility
Free daily full breakfast
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Free breakfast
  • Pet-friendly
  • Airport transfer
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Valet parking
  • Beach bar
  • Pool bar
  • 24-hour room service
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is RM6,098
RM8,577 total
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Villa, 2 Queen Beds

Terrace/patio

Luxury Villa, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Egyptian cotton bed sheets
Premium bedding
  • 93 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Egyptian cotton bed sheets
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Royal Villa

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Egyptian cotton bed sheets
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Villa

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Egyptian cotton bed sheets
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Viceroy Riviera Maya, a Luxury Villa Resort

Pool
Spa
Airport transfer
Pet-friendly
9.4 out of 10, Exceptional, (366)
The price is RM3,137
RM4,306 total
includes taxes & fees
24 Jan - 25 January 2025
Viceroy Riviera Maya, a Luxury Villa Resort
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About the area

Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 1 min walk - 0.2 km
  • Gran Coyote Golf - 7 min drive - 4.4 km
  • El Camaleón Mayakoba Golf Course - 9 min drive - 5.9 km
  • Quinta Avenida - 12 min drive - 9.4 km
  • Punta Esmeralda Beach - 17 min drive - 6.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Amaranto - ‬11 min walk
  • ‪Alberca - Pool - ‬11 min walk
  • ‪Privilege Lounge - ‬7 min walk
  • ‪Piano Bar - ‬13 min walk
  • ‪The Fives Plaza - ‬7 min walk

About this property

Viceroy Riviera Maya All Inclusive

At Viceroy Riviera Maya All Inclusive, you can spend time at the beach sipping drinks, plus you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Dining choices include 2 restaurants, and the bar/lounge is a great place to grab a cold drink. A poolside bar, a fitness centre and a terrace are other highlights at this luxurious property.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Languages

English, Spanish

At a glance

Hotel size

  • 41 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 14
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 8 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Scuba diving
  • Whale watching nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall

Accessibility

  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Private plunge pool
  • In-room massage
  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: 16 per cent of room rate
  • Resort fee inclusions:
    • Fitness centre access
    • In-room coffee
    • Newspaper

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 348 per vehicle (return. Maximum occupancy 2)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Valet parking costs USD 8 per day

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Viceroy Riviera Maya All Inclusive offer free cancellation for a full refund?
Yes, Viceroy Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Viceroy Riviera Maya All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Viceroy Riviera Maya All Inclusive?
Yes, dogs are welcome. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Viceroy Riviera Maya All Inclusive?
Yes. Valet parking costs USD 8 per day.
Is an airport shuttle service offered by Viceroy Riviera Maya All Inclusive?
Yes, an airport shuttle is available. The charge is USD 348 per vehicle return.
What are the check-in and check-out times at Viceroy Riviera Maya All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Viceroy Riviera Maya All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at Viceroy Riviera Maya All Inclusive and nearby?
Have fun during the warmer months with activities such as scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Viceroy Riviera Maya All Inclusive also has private plunge pools and a fitness centre, as well as a garden.
Are there restaurants at or near Viceroy Riviera Maya All Inclusive?
Yes, there are 2 on-site restaurants.
Does Viceroy Riviera Maya All Inclusive have any outdoor private spaces?
Yes, every room features a private plunge pool and a balcony or patio.
What's the area around Viceroy Riviera Maya All Inclusive like?
Viceroy Riviera Maya All Inclusive is a short 1-minute walk from Playa Xcalacoco and 4 minutes' walk from Chun-Zumbul (diving site).

Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Christina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Frances, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Lorenzo, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Rowena, 1-night romance trip
Verified Ebookers guest review

10/10 Exceptional

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
wilfredo, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Omar, 5-night romance trip
Verified Expedia guest review

2/10 Poor

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Brian, 4-night trip
Verified Expedia guest review

4/10 Fair

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Rebecca, 2-night trip
Verified Expedia guest review

10/10 Exceptional

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Angelo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Cooper, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
tom, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

One word, REJUVENATION!
Stojan, 2-night family trip
Verified Travelocity guest review

10/10 Exceptional

Great service. Unique experience. Quiet getaway.
Steve, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Jessica, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Douglas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Denise, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Harry, 4-night trip
Verified Expedia guest review

10/10 Exceptional

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Garrick, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Brent D., 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Corey, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Matthew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Incredible Service!
Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.
Courtney, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Private/ More food choices
3-night romance trip
Verified Expedia guest review