2/10 Poor
30 May 2024
After driving through traffic for almost 4 hours, when we arrived an older man with a mobile phone told us we did not in fact have a booking, that the hotel did not in fact exist as a hotel - even though all signage was still up. The man asked me to speak with head office on his phone who confirmed no booking, regardless of my e-mail confirmations. We were not the only people affected by this, luckily for us we found alternative accommodation at a higher rate as we were attending the Take That concert locally. Absolutely disgusted with lack of communication & now to be asked for a review? Even Expedia it seems are unaware that this accommodation does not exists and still advertises it. Please Expedia, remove from your searches.
Lisa
Lisa, 1-night trip with friends
Verified Expedia guest review
