We had a 2 night stay at the Bridge Hotel, Prestbury, on arrival the reception was desserted, and in all not very welcoming, after searching around to find someone we finally booked in. The room was quite basic and in need of a bright make over, one bedside bulb was missing , TV had no reception, & the toilet cistern was not working properly, at checking out time, there was no one to be found in or around the reception again, in frustration we left the key on reception desk and left. I was quite sad as i have family connections with the hotel going back many years, my memories were of a cheerful welcoming hotel, it is in need of a make over, & more staff particularly on reception to meet and greet to make people more welcome, as they are the face of the hotel, first impressions is the key.