The initial receptionist was ‘cool’ towards us on arrival. Other staff members were great, and on leaving the female receptionist was so helpful and friendly. It’s a great place to stay. Our bathroom still had previous occupants hairs in the shower, and there were clearly sewerage issues. The room itself was light, airy, and simple, buy comfortable. Had it not been for the initial check in, and the hairs in the bathroom, a definite 5 stars. It’s still great value, and don’t let a cold receptionist put you off, nor some hairs. Punta Brava is a great area 20 minutes from Puerto de La Cruz which is delightful.