4/10 Fair
14 October 2024
we didnt receive any information about check in or how to access the hotel - had to rely on another guest we were with to find out how to get in. bed was rock hard and impossible to sleep on. the booking info said breakfast was available for a fee, but there was no one to ask and no info on where to get it. hair dryer that was provided barely worked, and didnt stay running unless you held the button the whole time you used it. room was extremely small, but as expected in rome. no outside lighting at hotel entrance made it almost impossible to find in the evening, and did not feel safe. grocery store right next door was nice, since there were no amenities offered other than 1 bottle of water (2 guests), a coffee pot and 2 biscuits. it was nearly impossible to check in, because the 1 attendant that worked at the hotel was off the day we arrived - our fellow traveller had to call twice from the train and email to find out how to get our rooms. someone just happened to be there the third morning and was able to handle our check out for the following day.
Verified traveller
4-night family trip
Verified Hotels.com guest review
