6/10 Good
Jan 27, 2025
Amazing views from room however thats it
Check in was "interesting". There was 3 people at reception but they seemed to be busy doing something and we had to wait a while to be served. Once we had checked in and went to the room (we were told one of the rooms was still getting cleaned), we found that the rooms wasn't ready (mind you this was around 4.30pm) and didn't have 2 x single beds (although we had requested for it and even confirmed by messages). In the end they moved us to a different floor and rooms. One of the room doors had to be forced closed each time as it seemed to be a bit broken. Dishes were still in the dishwasher when we got into the room as well. We came back on day 3 (of a 4 day booking) and our key card didn't work. Went to reception and they thought we only had a 3 day booking so had checked us out. How that could happen is beyond me as we stay in hotels quite often and this is the first time we have experienced this.Parking is limited but there's paid parking available ($10 per day). Views from the room is amazing though (if you have booked a mountain view room). Cleaners and reception needs some work to ensure that their guest are looked after.
Wi-Hean
Wi-Hean, 3-night family trip
Verified Hotels.com guest review
