This is a somewhat charming hotel, well-situated in the center of Merida, but is very far from being a four-star hotel. Rooms are much smaller than advertised, the bathrooms have no air conditioning, and the front desk is not a true 24-hour front desk. If you arrive back to the hotel after 11 or 11:30pm, you have to text the hotel via WhatsApp to have someone come and open the door for you, often waiting over 5 minutes on the street to have someone come.
In my opinion, this is really just a two-star hotel that just has a great location. That being said, most of the staff were very nice and helpful, minus the hotel manager…who was not whatsoever.