4/10 Sederhana
27 Disember 2024
Good location but otherwise disappointing
Location was good, just on the edge of town and convenient for bus stop(s). Great view from breakfast.
Although the price was reasonable the facilities were sub-par and there are some simple changes that could vastly improve the experience. Some reception service was poor - when we checked into our room there was a leak from the toilet - loud dripping and water all over the bathroom floor from this. The hotel is large and there are plenty of rooms so we expected to be switched without too much hassle, however when we raised the problem the reception staff had a look and said he would get some tools to "fix it". When we suggested if we could just be moved (since we'd had a long day) it was greeted with a reaction like we were being unreasonable and causing a fuss/problem. We did end up being moved but the reluctant/unfriendly attitude remained for the stay.
That said, the cleaning and breakfast staff were helpful and friendly.
Generally the rooms were a bit out dated and need some up keep (e.g., the bathrooms and key fob/door locks were really unreliable).
Pengembara yang disahkan
Perjalanan 3 malam
Ulasan tetamu Hotels.com yang disahkan
