4/10 Sederhana
1 Februari 2025
The room seemed a little worn, ceiling above the shower was drooping from water damage which was slightly disconcerting and some small pieces of plaster had fallen on the sink. Wouldn't have minded much but on the night before checkout the hot water stopped working and when we asked them they said someone was supposed to tell us they were changing boilers for that wing. They offered to put us in a different room but it was late and we just wanted to go to sleep. We were told we could get a partial refund but when someone from Hotels.com called a few days later, they were told they had no record of the boiler being changed! I later received a pending partial refund bc apparently Hotels.com was going to follow up with them, but it never actually processed and disappeared from my card.
Chris
Chris, perjalanan 3 malam
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