The room, once I checked in was fine. Prior to checkin, I had to provide a copy of my passport, but the scanning app did not accept my passport. I then sent a photo which was accepted. It then wanted a selfie, and after 6 failed attempts because it could not provide a match, I gave up. There is no one on site, they provide a code via email to access the front door, and the room keys. I do not have data on my phone, so had to access WiFi somewhere in order to get the codes. It turned out OK, but I probably would not book there again.