The staff was superb, helpful, friendly and accommodating. The grounds are very pleasant, and we were even able to take advantage of the tennis court (racquets and balls available for borrowing). Pool was refreshing. Our deluxe suite with valley view was incredibly spacious. Our only comment was the room furnishings felt a bit spartan (but to be honest, I probably fixate on these things more than your average guest.) The town of Lucca was 20 minutes away, Pisa 30 minutes, wineries 15 minutes. It was an excellent base for exploring the area, and an all-around splendid stay.