Located in the heart of Downtown George Town, The Prestige Hotel Penang offers a haven of relaxation with its spa, outdoor pool, and gym. Unwind at the on-site Asian cuisine café or treat yourself to aromatherapy at the spa while enjoying helpful staff and impeccable property condition.
The Prestige Hotel Penang features a rooftop terrace and puts you a short five-minute drive from KOMTAR and Gurney Drive. Guests can visit the spa to indulge in deep-tissue massages, body scrubs or body treatments, and Asian cuisine is served at The Glasshouse, which is open for breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Fellow travellers say great things about the helpful staff and overall property condition.
Languages
Chinese (Mandarin), English, Malay
At a glance
DONE
Hotel size
162 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 21
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free covered on-site self-parking
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
24-hour room service
Travelling with children
Local/corner shop
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
Rooftop terrace
Fitness centre
An outdoor pool
Bike parking
Full-service spa
Massage/treatment rooms
Banquet hall
Accessibility
Lift
Thin carpet in room
Room amenities
Be entertained
Smart television
Home comfort
Air conditioning
Minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
The Glasshouse – This café specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner.
TheReserve – On-site bar. Open daily.
Fees & policies
Refundable deposits
Cash deposit: MYR 100.0 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 40 for adults and MYR 20 for children
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
The Prestige Penang
The Prestige Hotel Penang Hotel
The Prestige Hotel Penang George Town
The Prestige Hotel Penang Hotel George Town
The Prestige Hotel Penang a Member of Design Hotels
Frequently asked questions
Does The Prestige Hotel Penang offer free cancellation for a full refund?
Yes, The Prestige Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Prestige Hotel Penang?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at The Prestige Hotel Penang?
Sorry, pets aren't allowed.
Is parking offered on site at The Prestige Hotel Penang?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at The Prestige Hotel Penang?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The Prestige Hotel Penang and nearby?
The Prestige Hotel Penang has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near The Prestige Hotel Penang?
Yes, The Glasshouse offers Asian cuisine.
What's the area around The Prestige Hotel Penang like?
The Prestige Hotel Penang is a short 3-minute walk from Pinang Peranakan Mansion and 6 minutes' walk from Swettenham Pier Cruise Terminal.
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The Prestige Hotel Penang Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Breakfast
Bed
Restaurant
View
Amenities
Design
Drinks
What guests liked
The rooftop pool offered a great view and was a lovely place to relax. (15 reviews)
The property is surrounded by many good restaurants and cafes within walking distance. (6 reviews)
Breakfast was very nice with a decent selection and was fabulous every morning. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
4 Aug 2025
Love the hotel n staff, but the bed could have been better if it was a bit more firm.
Jeffrey
Jeffrey, 4-night trip
10/10 Excellent
27 Jul 2025
Amazing comfortable room. Love the goodies in the fridge, treats & nespresso in room. Staff was amazing & super friendly. This place was so great that I did not want to leave!
Karen
Karen, 1-night trip
10/10 Excellent
3 Aug 2025
Outstanding service, location and pool. No buildings blocking the pool so you get sunshine and a beautiful view. Luxurious room: carpet, separate tap for drinking water, mini fridge with drinks included and replenished daily. I highly recommended this hotel. Fahmi and Sunil were always in the lobby to help and welcome us.
Yasmin
Yasmin, 3-night trip
10/10 Excellent
5 Jun 2025
Downtown and surrounded by cafes and good food options. The staff & service is excellent, they are all willing to go above and beyond to make your stay comfortable.
Compact city rooms and very clean
Katherine
Katherine, 2-night trip
10/10 Excellent
19 Apr 2025
As a solo female traveller I couldn't recommend this hotel enough. Fabulous location and fantastic hotel
Julie
Julie, 4-night trip
10/10 Excellent
26 Jan 2025
Lovely hotel in a great location. Friendly and welcome staff too.
William
William, 3-night trip
10/10 Excellent
7 Mar 2025
3rd time staying here and still a charm
Lilyn Enabel
Lilyn Enabel, 4-night trip
8/10 Good
16 Jun 2025
The room is clean, The staffs are very friendly and helpful. room aircon is centralized. We cannot set the temperature and it is very cold in the night when sleeping as the blanket is quite thin. We need to wear extra clothing to sleep.
Vozza
Vozza, 4-night trip
10/10 Excellent
6 May 2025
Very clean hotel. Enjoyed the cold drinks in the fridge- nice touch. Gave us a late check out. The pool area is nice however some tiles fell off, might need a little upkeep.
Kathleen
Kathleen, 1-night trip
10/10 Excellent
15 Feb 2025
Exquisite!
Gorgeous hotel!
Thomas
Thomas, 2-night trip
10/10 Excellent
20 Nov 2024
Perfect blend of location and accommodation in Georgetown
Nigel
Nigel, 1-night trip
10/10 Excellent
26 Feb 2025
Excellent service
Soon Heng Terry
Soon Heng Terry, 2-night trip
8/10 Good
20 Mar 2025
Stayed 3 days 2 nights for my Penang trip. Appreciate the early check-in and anniversary decoration arrangements. Overall, the room was clean and spacious. Probably can improve on the variety of dining options.
Xinyu
Xinyu, 2-night trip
10/10 Excellent
24 Dec 2024
Excellent room and service
Third stay in this hotel and I love the comfortable room and surroundings. Will always stay here when I go to Penang. Thks to Zainal and team for your excellent service!
Loi
Loi, 4-night trip
10/10 Excellent
27 Mar 2025
I would come back just for the staff! Everyone was so welcoming from the moment we arrived! Even tho we arrived hours early for check in they had our room ready and welcomed us in. The room was clean full of complementary drinks and snacks. Being our honey moon they set up a lovely decoration and brownie for us to enjoy l. The pool was great with an amazing pool view and clean. Not to mention the great location to walk and see many of the local street art and enjoy delicious food.10/10 would come back again!
Jenifer
Jenifer, 3-night trip
10/10 Excellent
20 Sept 2024
Good location. Close to many good eateries and attractions.
Suhaimi
Suhaimi, 2-night trip
10/10 Excellent
16 Dec 2024
Excellent
Excellent hotel. Beautiful and comfortable. Would return if in Penang in the future.
Verified traveller
2-night trip
10/10 Excellent
25 Mar 2024
Brilliant hotel and great staff.
Simon
Simon, 4-night trip
10/10 Excellent
7 Nov 2024
Nice 5 years old property with nice staff
Hermann
Hermann, 4-night trip
8/10 Good
23 Sept 2024
Hotel staff service is good !
chia
chia, 2-night trip
10/10 Excellent
22 Feb 2025
Absolutely beautiful hotel we were staying at Shangri-La in Batu Feringgi beach and felt it was pretty lack lustre in comparison to other Shangri LA’s so we came to George Town for the night. This hotel from the staff to the beautiful design is top notch it’s probably one of the most beautiful designed hotels I’ve been to and the staff go out of their way. It’s walking distance from most things. We are sad to leave today wishing we are staying here for the rest of the holiday
NATHALIE
NATHALIE, 1-night trip
10/10 Excellent
17 Sept 2024
Loved the hotel itself. Very comfortable and a good size room. The breakfast was fabulous every morning and loved the hospitality.
P De
P De, 2-night trip
10/10 Excellent
26 Dec 2024
Loved it
Gaurav
Gaurav, 3-night trip
10/10 Excellent
20 Jan 2025
This hotel is in the middle of Georgetown and you can walk to the most of attractions. It is 10 minutes walk to the port. The building is in a great condition. Rooms are clean and spacious. They have 3M drinking water filtration in rooms. Lots of Michelin star restaurants in the area.
kayvan
kayvan, 6-night trip
2/10 Terrible
22 Apr 2025
Room was not ready yet. Staff said it will be prepared soon but i had to wait more than 40minutes after regular check in time 3PM.
Floor staff was so unprofessional.