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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel in Santa Cruz de Tenerife with 4 restaurants and 2 bars/lounges

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Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Lobby
Exterior
Outdoor banquet area
4 restaurants, breakfast, lunch, dinner served; international cuisine
VIP Access

Reviews

9.2 out of 10
Wonderful
Escape to Iberostar Heritage Grand Mencey, where tranquility meets luxury. Begin your day with a rejuvenating breakfast, then unwind with yoga or Pilates classes at the health club. Relax by the outdoor pool or indulge in a spa treatment at SPA Sensations.

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Conference centre

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is RM585
RM626 total
includes taxes & fees
25 May - 26 May

Room options

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Separate bedroom
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Bathrobes
  • City view
  • 31 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Bathrobes
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Minibar, in-room safe, individually decorated, individually furnished

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
  • City view
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Bathrobes
  • City view
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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Breakfast, lunch and dinner served

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  • Pool
  • Parking available
  • Free WiFi
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9.0 out of 10, Wonderful, 287 reviews
The price is RM490
RM524 total
includes taxes & fees
16 May - 17 May
AC Hotel Tenerife by Marriott
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About the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz - 1 min walk - 0.1 km
  • Garcia Sanabria Park - 1 min walk - 0.1 km
  • Plaza de Espana - 14 min walk - 1.2 km
  • Heliodoro Rodriguez Lopez Stadium - 2 min drive - 1.8 km
  • Tenerife Auditorium - 3 min drive - 2.8 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Enjoy your visit to Santa Cruz de Tenerife with a stay at Iberostar Heritage Grand Mencey. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Hotel size

    • 261 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
    • Off-site parking within 66 ft (EUR 12 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 279
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki – This restaurant specialises in Mexican cuisine and only serves lunch. Open selected days.
Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Papa Negra – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults and EUR 20 to 30 for children

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector on-site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Hotel Mencey
Iberostar Grand Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Mencey
Iberostar Grand Mencey Hotel
Iberostar Heritage Grand Mencey Hotel
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?

Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Heritage Grand Mencey?

Yes, there's an outdoor pool.

Are pets allowed at Iberostar Heritage Grand Mencey?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Iberostar Heritage Grand Mencey?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.

What is there to do at Iberostar Heritage Grand Mencey and nearby?

Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Heritage Grand Mencey?

Yes, there are 4 on-site restaurants, featuring al fresco dining and international cuisine.

What's the area around Iberostar Heritage Grand Mencey like?

Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 8 minutes' walk from Canarias Regional Military Museum.

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Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Spa
Cities
Bed
Gardens
Gyms (public)

What guests liked

  • The pool area is very relaxing, large, heated, and tranquil with a good balance of chill out spaces. (17 reviews)
  • Breakfast was consistently described as delicious, hearty, and with a wide variety of healthy options. (17 reviews)
  • The fully equipped gym offered a great space for a morning run with a scenic view of the mountains. (6 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great stay!

Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay
1-night trip

10/10 Exceptional

Best option in Santa Cruz

Great hotel! Best in Santa Cruz. Conveniently located and great service
ADOLFO, 4-night trip

8/10 Very good

Perfect to stay a couple of days, excellent hotel and nice city
Christian, 3-night trip

8/10 Very good

Room was nice but definitely not 5star.
1-night trip

10/10 Exceptional

Really nice hotel, loved the turtle pond. Relaxing stay.
Hannah, 4-night trip

10/10 Exceptional

Feels like home

It was a great stay. For sure we’ll come back
4-night trip

8/10 Very good

Best hotel option in Santa Cruz

Hotel Mencey is the best option in Sta Cruz. Great service and convenient overall facilities including gym, spa and padel courts. I'm a frequent client. Highly recommend.
ADOLFO, 4-night trip

10/10 Exceptional

Fantastic visit!

Service and facilities were fantastic! Everyone was friendly, helpful and courteous! Room was lovely and spacious. Our room had a view of the garden and turtle pond. The breakfast buffet had a large variety of food and beverage options. We really enjoyed our stay.
Deborah Lynne, 2-night trip

10/10 Exceptional

Nice breakfast, good gym, clean room, kind employees, safe environment, very close to bus stop. Very good hotel.
KAIMORI, 5-night trip

10/10 Exceptional

Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous.
Jeremy, 3-night trip

10/10 Exceptional

Would go back tomorrow

Great hotel. Easy check in, nice part of town, nice park next door, comfy beds, wonderful food, lovely staff. Would return in an instant.
Matthew, 4-night trip

10/10 Exceptional

Cannot fault this stay in any way or even think of a way to improve it. Exceptional.
George, 2-night trip

10/10 Exceptional

Nice hotel great staff

We really enjoyed this hotel. The staff were fantastic and looked after us very well. I would like to thank Eduardo on the front desk for his excellent service
Stephen, 3-night trip

10/10 Exceptional

Absolutely stunning hotel - we loved our stay!
Helen, 1-night trip

10/10 Exceptional

Very nice hotel. The staff was pleasant and the location was excellent.
William, 11-night trip

10/10 Exceptional

Great stay, stingy with filter water at dinner

We had a fantastic 1 night stay with half-board and enjoyed the spa facilities. The room is big and comfortable with good views. Dinner at the restaurant was pretty good, some dishes better than others, but a shame they charge you for some filtered water - it should just be included as part of the 3-course meal as a minimum. Breakfast was very good.
1-night trip

10/10 Exceptional

Very nice stay
Nicolai-Vincenzo, 7-night trip

6/10 Good

Not a 5 star experience.
Edward, 3-night trip

8/10 Very good

Beautiful grounds , nice pool and friendly staff
Jacqueline, 6-night trip

10/10 Exceptional

Fabulous place. 4th time here with kids, who love it too. Staff are excellent - super helpful and friendly.
John, 6-night trip

10/10 Exceptional

Really nice hotel, lovely pool and spa. Staff friendly and go above and beyond to make your stay perfect.
4-night trip

8/10 Very good

Fantastic hotel - resort offering in a city

Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
ALFONSO, 3-night trip

10/10 Exceptional

We enjoyed our 10 nights stay very much. Such a beautiful hotel with kind and attentive staff. Just wonderful.
Tracey, 10-night trip

10/10 Exceptional

Lovely 😍

Amazing staff, great location
Tanya, 7-night trip

10/10 Exceptional

Excellent hotel Friendly, clean, beautiful hotel
jodi, 4-night trip