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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
Adults-only beachfront property with spa, near Delfines Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
View from room
Lobby
Hypo-allergenic bedding, down duvets, free minibar, in-room safe
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Free breakfast
  • Bar
    Bar
  • Airport transfer
    Airport transfer
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The price is RM2,232
RM2,721 total
includes taxes & fees
18 Dec - 19 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Junior Suite Ocean View - King Size Bed

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Junior Suite Ocean View - King Size Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Governor Suite Partial Ocean View - King Size Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Junior Suite Ocean View - Two Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - King Size Bed

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Deluxe Ocean View - King Size Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite - Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

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Spa
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8.6 out of 10, Excellent, (661)
The price is RM2,107
RM2,107 total
includes taxes & fees
8 Dec - 9 Dec
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About the area

Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Iberostar Cancun Golf Course - 1 min drive - 1.3 km
  • Delfines Beach - 2 min drive - 2.0 km
  • El Rey Ruins - 4 min drive - 3.9 km
  • Ventura Park Cancun - 6 min drive - 6.5 km
  • Riviera Cancun Golf Resort - 8 min drive - 6.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Zai - ‬17 min walk
  • ‪Sun Palace - ‬1 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive

About this property

Sun Palace Cancun - Adults Only - All-inclusive

At Sun Palace Cancun - Adults Only - All-inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a five-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. La Tratto, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a fitness centre and a hot tub. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Languages

English, Spanish

At a glance

Hotel size

  • 247 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 89
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed-captioned TV
  • Magnifying mirror
  • Doorbell and phone notifications
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
Aurora – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Fuego – This restaurant specialises in Latin American cuisine and only serves dinner. Reservations are required. Open daily.
Thai – This restaurant only serves dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (return)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Palace Cancun Adults Only
Sun Cancun Inclusive Inclusive
Sun Palace Couples Only All Inclusive
Sun Palace Cancun Adults Only All inclusive
Sun Palace Cancun - Adults Only - All-inclusive Cancun

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All-inclusive offer free cancellation for a full refund?
Yes, Sun Palace Cancun - Adults Only - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sun Palace Cancun - Adults Only - All-inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sun Palace Cancun - Adults Only - All-inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sun Palace Cancun - Adults Only - All-inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Sun Palace Cancun - Adults Only - All-inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person return.
What are the check-in and check-out times at Sun Palace Cancun - Adults Only - All-inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at Sun Palace Cancun - Adults Only - All-inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Sun Palace Cancun - Adults Only - All-inclusive and nearby?
Have fun with activities such as parasailing, scuba-diving and windsurfing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Cancun - Adults Only - All-inclusive also has 2 poolside bars, 4 bars and a sauna, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Sun Palace Cancun - Adults Only - All-inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine.
Does Sun Palace Cancun - Adults Only - All-inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Sun Palace Cancun - Adults Only - All-inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sun Palace Cancun - Adults Only - All-inclusive like?
Sun Palace Cancun - Adults Only - All-inclusive is in Zona Hotelera, a short 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

kevin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ole Martin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Sun Palace, plus and minuses
Staff are are amazing. There are not enough lounges around the pool areas and preference is given to black and white wrist band guests. The beach is smaller than advertised this is due to the last August hurricane so a few rocks to be navigated. NOT EVERTHING IS INCLUDED there is no complimentary Riesling wine, lobster tails these are additional $'s certain steaks can cost between $55 and $110 US We had $250 US Resort Credits but were only valid fot the Spa, not happy
View from one of the pools
Very comfortable king ed
Bar fridge included
Included in the roo plus coffee no tea
Jennifer, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shane, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Daisha, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved our stay at Sun Palace. The resort is immaculate, and the food is good. While there were a couple of things we didn't like, we found that we could always try something else, and by the second day, we knew how to order the food to our liking. The staff is unbelievable; they make you feel so welcome and take so much pride in their job, which translates to great service. We were invited to a welcome breakfast (member's club pitch) for a discount on our excursions, but we politely declined, and the staff never brought it up again. We were concerned that we were going to be bombarded by a timeshare pitch when we got there, but that was not the case. The drinks were great, and the pools were awesome. The beach had a lot of waves while we were there, so we went on an island excursion for a beach day. We would recommend this resort to all couples. Bring small bills to tip the staff; they really appreciate it.
Bridget, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Felt totally pampered and enjoyed the quality drinks and food.
Carol, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our 2nd time staying at Sun. It was just as much fun as the last time. The restaurants are amazing! The pools are clean! And the rooms are beautiful. Only downfall is resort credits you get for booking are only good for certain things, and the price above all of those certain things is astronomical. $700 for a couples massage? No way! But we will continue to visit Sun because we love everything else about it.
Amy E, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.
Jazmin, 4-night romance trip
Verified Expedia guest review

6/10 Good

Needed better dining and the spa was God awful. They wanted 350 USD for a 80 minute massage .. in Mexico!!! That’s nuts
Christopher, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful, clean, relaxing, fun and romantic. We look forward to going to Sun Palace again. Beautiful location, incredible food, comfortable room, we loved this trip. Minor annoyance: they try to “sell” you on visiting and reviewing another property while you are there which was kind of annoying since they don’t take no for an answer easily, but it seems many of these places do that. Put that one complaint in a bubble, and book the trip!
Ashley, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Pros- The property was nice. The staff were nice, helpful and friendly. Thai Restaurant was my favourite. I enjoy the fun pool and activities at the pool. Cons- I didn’t like the staff constantly sale pitch for a Timeshare properly.
Anna, 3-night family trip
Verified Expedia guest review

6/10 Good

The beach is filled with large rocks making it unsafe to swim there. We had to walk 15 minutes every day to find a safe swimming area. The hotel and Expedia said nothing about that on Expedia’s website. The Staff is annoying as they try to push relentlessly buying products from them to generate extra revenue for the hotel. Shops at the hotel are super overpriced, example: a spray can of sunscreen sells for $35, something you would buy for less than $10 in the U.S. Overall, not a good experience.
Paul, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed our time.............my wife and I will certainly come back
Stephen, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alexander, 1-night trip
Verified Expedia guest review

10/10 Exceptional

First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
Kyle, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel, property and amenities were wonderful. The property and rooms are updated. The food was excellent. The alcohol was not strong at all for an all inclusive resort. Excellent experience:)
Daniel, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

It was a great hotel to stay at!
Larry, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Karalee, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Que dias inolvidables pase en este gran hotel nos encanto lo recomendamos a full..el personal maravilloso se respira armonía en todo momento..la comida de show deliciosa el servicio a la habitación de lujo..volvere sin dudas pero esta ves lo are al le Bland me encanto y es de la misma cadena gracias por todo Sun Palace
Leosdani Gonzalez, 4-night trip
Verified Expedia guest review

8/10 Very good

The property is beautiful!! Very relaxing as it is adults only. I would say book directly through the resort as expedia(third party) does not care about your accommodation. I paid extra for insurance and didn’t receive money back for losing a day of my stay :(
Summer, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The customer service was amazing!!
Iris, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Excellent accommodations but poor dining options.
FRANK, 6-night family trip
Verified Expedia guest review

8/10 Very good

Very friendly staff and love that it is all inclusive. Two things that need improvement are: the food and the push to buy something more. The food was average and is the reason I wouldn’t return to the Sun Palace. Also, the frequency at which the staff would ask becoming a member or purchasing some kind of deal was too much.
Natalie, 4-night trip
Verified Expedia guest review

10/10 Exceptional

If I could give Sun Palace more stars I would! It starts and ends with the staff. From the warm greeting on the day you check in through check out there was always a friendly face to answer questions and ensure your visit was perfect. The facility itself is very modern and every ocean view room is fantastic. Everything is clean and well kept. There's a phenomenal app for your phone that lets you do anything from restocking your refrigerator to making dinner reservations in any of the hotel restaurants. Speaking of which these restaurants are phenomenal! There are so many options with cuisines from around the world and there's pretty much an option to eat something no matter what time of day it may be. Our room was well stocked, the hot tub was perfect, balcony and view were outstanding. Being an all-inclusive adults only hotel meant there was a lot of alcohol available in and outside your room. The outdoor facilities are a step above and again I have to note that the staff is super attentive without being intrusive. You have a few smaller pools where things are quieter and then the main pool where a lot of the fun and action occurs. There is easy access to the beach with its pristine water though maybe only for the best swimmers to enter. Make sure you get up early at least one morning and see the dawn and sunrise over the ocean from the beach or your balcony. There's a lot more I could say but all of it would be positive. This is a can't miss hotel and we'll be back.
Morgan, 5-night romance trip
Verified Expedia guest review