2/10 Poor
22 December 2024
No hot water
We checked into the Sandman for a daughter and mother Christmas night and we picked sandman because of the great rates, pool and close to the mall.
First thing was the pool and the hot tub didn’t work because it was cold and pool also was way below a normal pool temperature. We went back to our room to have a hot shower from freezing down in the pool and there was NO hot water. We tried for over 10 mins by running the water and not even luke warm water came. I called the front desk and they offered us to switch rooma but at that point we were completely settled and unpacked and didnt want to move our 2 young girls, but they offered a 10$ Denny’s gift card.
I went to hotels.ca website and read another review from someone else with no hot water here from yesterday. I feel the hotel should have warned us about the issue because having the pool would have been great, and we would have booked elsewhere if we knew the boiler wasn’t working so no pool and hot tub for our girls. They then decided to dance around our bedroom to burn off energy and we got a noise complaint about that at 930 pm…. Overall terrible experience.
Lisa
Lisa, 1-night trip with friends
Verified Hotels.com guest review