Great location, we set up multiple tours etc and all companies were able to easily pick us up from the hotel. Also beautiful property/grounds. Rooms are very nice, all with balcony, great views! Bathrooms in the hotel rooms could use a little TLC. Loved the all inclusive option! Buffett at every meal is fantastic!! The 3 themed restaurants are all very good (each open various days of week), though they have set menus (vegan/non vegan choice) and the Italian restaurant has somewhat small portions. Kai restaurant is very good, a great ‘stir-fry’ experience but an odd ‘first come, first serve’ process (for only 50 people, one seating on a few nights per week). People were sitting outside waiting almost an hour before it opened. And then all rush to form a line of sorts when doors are opening; seems like there might be a better way to get a ‘reservation’? There is an activities group that works VERY hard to entertain the guests- the poncha making and sampling was so much fun! The hotel did have super loud music from the pool deck one night until 1130pm which was a bit annoying. We called to ‘inquire’ when this would be turned off (we had a 6am tour pick up the next morning!)-the front desk informed us the music would also be playing like that on Wed night (ugh). But Wed night: no music, so perhaps other guests complained; (there were many families with young kids). Drinks from all bars hit or miss: some great, some ehh. But all staff very polite, provided terrific service!