This visit started off terribly as an RCI member who owns in Vegas, I was unable to get a 2 bedroom unit through RCI . I wound up booking through Expedia, so they treated me as a "hotel" guest "non" owner which meant paying $22/night for parking in POMPANO, FL. Not near the beach or a big city but a suburb with PLENTY of parking!! I was not happy and asked to speak to the GM. The FD staff would NOT give me the GM's name or contact info. They told me the FD operations manager would contact me the next day. I never heard from her the entire 4 night stay. I did get harrased by the over zealous timeshare sales staff who insisted I go to the "onboarding" session. I do not want to buy another time share especially at that property after that experience. He even called me the 2nd day and I made the mistake of answering the phone thinking it might be the operations manager, but it was him still harrrassing me to go to the "onboarding" session. I told him to get the $80 parking fees waved and maybe I would go, he told me that was "out of his control". Saturday night the fire alarm went off around midnight and rang for 30 minutes. It was a loud robo announcement that woke us up and telling us to walk down the stairs (from the 9th floor), mind you my mother is 90 years old!!!! The actual unit was very nice but we had a penthouse above us that we heard the people constantly moving the chairs on their patio which ran the length of our entire unit so we had trouble sleeping at night.