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VIP Access

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Free airport pick-up
  • Pool bar
  • Bar/lounge
  • Spa services
  • Massage/treatment rooms
  • Terrace
  • Air conditioning
  • Garden
  • Front desk safe
  • Concierge services

Feel at home (6)

  • 2 bedrooms
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker
The current price is RM318
RM398 total
includes taxes & fees
11 Aug - 12 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down duvets, minibar

Superior Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 109 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Garden
Separate dining area
Soundproofed
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • 170 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Superior Apartment

2 bedrooms, premium bedding, down duvets, minibar

Superior Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
  • 160 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Smart TV
Down duvet
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down duvets, minibar

Luxury Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Private pool
Air conditioning
Kitchen
Fridge
Smart TV
  • 130 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down duvets, minibar

Standard Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Apartment

Living area

Standard Apartment

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
Down duvet
  • 160 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

Similar properties

Exterior

Naala Tulum

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 587 reviews
The price is RM180
RM242 total
includes taxes & fees
1 Sept - 2 Sept
Naala Tulum
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About the area

Map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 3.9 km
  • Las Palmas Public Beach - 7 min drive - 5.3 km
  • Tulum Beach - 7 min drive - 6.7 km
  • Tulum Mayan Ruins - 9 min drive - 6.0 km
  • Playa Paraiso - 9 min drive - 6.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Free airport pickup

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬11 min walk
  • ‪La Consentida - ‬14 min walk
  • ‪The OG´s Tulum - ‬13 min walk
  • ‪Safari Comedor Zama - ‬8 min walk

About this property

Zereno Tulum Beach Club Access

At Zereno Tulum Beach Club Access, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a poolside bar, a terrace and a garden.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 18 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 6:00 AM - midnight
    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free off-site parking within 33 ft
    • Street parking available

Transfers

    • Free airport pick-up from 8:00 AM to 3:00 PM*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Bar/lounge
  • Poolside bar

What to do

  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift
  • Lever door handles
ROOM

Room amenities

Be entertained

  • Smart speaker
  • 55-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • 2 bedrooms
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include massages.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property is professionally cleaned.

Also known as

Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum
HELP_OUTLINE

Frequently asked questions

Does Zereno Tulum Beach Club Access offer free cancellation for a full refund?

Yes, Zereno Tulum Beach Club Access does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Zereno Tulum Beach Club Access?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at Zereno Tulum Beach Club Access?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Zereno Tulum Beach Club Access?

No, unfortunately, but there's free parking nearby.

Is an airport shuttle service offered by Zereno Tulum Beach Club Access?

Yes, a free shuttle from the airport is available from 8:00 AM to 3:00 PM on request.

What are the check-in and check-out times at Zereno Tulum Beach Club Access?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at Zereno Tulum Beach Club Access and nearby?

Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Does Zereno Tulum Beach Club Access have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Zereno Tulum Beach Club Access like?

Zereno Tulum Beach Club Access is in Zama, a short 14-minute walk from Dos Aguas Park.

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Zereno Tulum Beach Club Access Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Shower

Reviews

10/10 Excellent

Great place love it
Roberto, 3-night trip

10/10 Excellent

Great hotel and service
Mia, 3-night trip

10/10 Excellent

It was a good experience clean people wrrr very nice
María Teresa, 2-night trip

10/10 Excellent

Was very nice and excellent service
Gaddiel, 4-night trip

10/10 Excellent

I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
Antonette, 2-night trip

10/10 Excellent

I stayed at the top floor so the apartment ruff
Brandon, 6-night trip

10/10 Excellent

The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
OSBALDO, 2-night trip

10/10 Excellent

I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Danielle, 4-night trip

8/10 Good

Staff was good.
Paige, 4-night trip

8/10 Good

I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Sabrina, 3-night trip

8/10 Good

I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.

10/10 Excellent

The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
joshua, 6-night trip

10/10 Excellent

Birthday Getaway (9+ group)

Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
4-night trip

6/10 Okay

You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Saira, 3-night trip

2/10 Terrible

I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Kendall, 1-night trip

4/10 Poor

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Andre, 3-night trip

10/10 Excellent

Roberto, 4-night trip

10/10 Excellent

Bianca, 1-night trip

8/10 Good

Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Alexander, 1-night trip

4/10 Poor

Steeven, 2-night trip

10/10 Excellent

Kelly f J, 1-night trip

2/10 Terrible

I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Ilyitch, 1-night trip

10/10 Excellent

We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Kim, 3-night trip

8/10 Good

Marie-Eve, 3-night trip

10/10 Excellent

Appartement duplex très spacieux au calme nous avons adoré
Neisius, 1-night trip