2/10 Lemah
26 Disember 2024
Dont bother! Hilton do better!
No where in ads, website, or communications from the property or from hotels.com did i get notified of massive construction being done at hotel. I reserved bc of pool and restaurant access bc i stayed over Christmas to be close to family. There is remodeling so there is no restaurant and my family had to figure out where else to meet up as a large group, there is no pool and instead a day pass to the Y down the street is given. There is also no where that tells me what the pet fee is so on top of my $300 stay i owed another $75 per night. Other comps around without the mess and inconvenience are much less. There are many ways they couldve remedied such an inconvenience or at least let me know the few times i contacted them and at time of booking and they did not. On top of the llumpy inner spring mattress that rolls you to the middle of the bed, flat pillows, and the bed frame coming apart. the name Hilton doesnt mean anything like it used to. I am so angry that on christmas i had to spend it improvising everything bc no warning of construction was given, and how insanely uncomfortable it was. Never ever again Hilton!!
Nicholle
Nicholle, perjalanan 2 malam
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