I arrived at your hotel around 1:30 PM and was informed that my room wasn’t ready. I was asked to return in about an hour, so my wife and I went to the lobby restaurant to have some food. At approximately 2:50 PM, I returned to the front desk and was assigned room 3611. Upon entering the room, I found it to be completely unsuitable for staying in. I went back to the lobby and spoke with Xavier, the manager, who assured me that housekeeping would address the issues. I waited in the lobby until around 6:00 PM for the room to be cleaned properly.
Even after the cleaning, the room remained unsatisfactory. As a visitor from America, I am here for what is supposed to be a fun and relaxing vacation, but this experience has been anything but enjoyable. When I asked to be moved to another room, both Xavier and Ana told me there were no other rooms available. However, around 8:00 PM, I noticed housekeeping cleaning rooms 3607 and 3612 in the same building, which had clearly been vacated. This contradicted what I was told earlier, leaving me feeling misled and frustrated. It seemed they were aware that I had no other options, given that I am in a foreign country and needed a place to stay.
Room 3611 is in terrible condition and should never have been assigned to any guest. It has a strong musty smell, as if it hasn’t been used in a long time. The refrigerator doesn’t work properly, and the bathroom area is in need of repairs. Considering the amount of money I paid to stay at your hote
