6/10 Good
Feb 14, 2025
I would sooner sleep in a tent
I would sooner sleep in a tent than return to that hotel for a second stay. It was dreadful. Termites in the bathroom and a view of a wall. It felt like I was in a basement. Also, their no-smoking policy is extreme. I understand we don't smoke indoors, but their "completely off the premises" policy (add a dismissive flick of the hand), which included their car park, made the stay feel unsafe, very unwelcoming and bordering on oppressive. All of that would be fair enough if smoking were against the law, but it isn't yet. Until it is, hotels should provide an outdoor area where people can smoke or get out of the hospitality business. Please warn other potential customers. Also, the Hotels. com website offered a smoking room, which I thought was odd in this day and age. So, it is best not to rely on anything the website says. My one night stay was a very disappointing, misleading and unpleasant experience. On the plus side, the bed was comfy and the views at breakfast were great. The housekeeping staff were very pleasant and none of the issues I experience were their responsibility. Also, the late check-out customer gave was a kind gesture, but I just wanted to leave.
Verified traveler
1-night business trip
Verified Hotels.com guest review
