On our initial arrival, I was a bit put off by the man at the front desk. We had a long drive from Rome, but we were excited about our stay in Tuscany. All the man had to offer us was "Name", "passports". There was no welcome of any sort with this man. However, as our stay continued, we were greeted warmly by other front desk personnel. Our waiter, Enzo, was top notch. He gave great recommendations on food and wine. I loved that we never saw a bill for anything while staying here, but it all was reconciled to perfection upon check out.