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The Q Hotel

3.0 star property
Shanklin hotel with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Q Hotel

Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Lobby lounge
Premium bedding, blackout curtains, iron/ironing board, free WiFi
Reception
Reception
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Sauna
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • Meeting rooms
  • Coffee/tea in a common area
  • Garden
  • Reception fireplace
  • Gas grills
Feel at home
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • Bath or shower
  • Digital TV service
The price is RM518
RM621 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

Basic Single Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

Signature Suite

Highlights

Individually decorated
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Fan
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room

Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double or Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Standard Double Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Fan
Private bathroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 King Bed

Standard Single Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

Similar properties

Food and drink
The Fig Tree Shanklin
Pet-friendly
Free parking
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (24)
The price is RM666
RM800 total
includes taxes & fees
19 Nov - 20 Nov
The Fig Tree Shanklin
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About the area

Map
12 Queens Road, Shanklin, England, PO37 6AN

What's nearby

  • Shanklin Theatre - 5 min walk - 0.5 km
  • Shanklin Beach - 5 min walk - 0.5 km
  • Shanklin Chine - 6 min walk - 0.5 km
  • Shanklin Old Village - 6 min walk - 0.6 km
  • Sandown Beach - 12 min drive - 4.3 km

Getting around

  • Southampton (SOU) - 100 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 136 min drive
  • Shanklin Station - 9 min walk
  • Sandown Station - 9 min drive
  • Lake Station - 27 min walk

Restaurants

  • ‪Shanklin Chine - ‬8 min walk
  • ‪Laburnum Cottage Tea Rooms - ‬7 min walk
  • ‪Fishermans Cottage - ‬7 min walk
  • ‪The Copper Kettle - ‬7 min walk
  • ‪The Crab - ‬7 min walk

About this property

The Q Hotel

The Q Hotel is a great choice for a stay in Shanklin. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A sauna and a garden are other highlights.

Languages

English

At a glance

Hotel size

  • 31 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 7:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 7:00 PM
  • Front desk staffed during limited hours
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Gas grills

What to do

  • Beach nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Wedding services
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Garden
  • Fireplace in reception
  • Seasonal outdoor pool
  • Sauna
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Room amenities

Be entertained

  • 41-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Fan
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Restaurant – On-site restaurant. Reservations are required.
Bar – This bar only serves lunch. Open selected days.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • Late check-in between 9:00 PM and 7:00 AM can be arranged for an extra charge of GBP 10
  • Towels are available for an extra charge of GBP 5 per person, per stay (or guests may bring their own)

Renovations and closures

The following facilities or services will be unavailable from October 16 2024 to May 1 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 16 October to 1 March:
  • Dining venue

Children & extra beds

  • Rollaway beds are available for GBP 25.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 25 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from May 01 to October 01

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

Frequently asked questions

Does The Q Hotel offer free cancellation for a full refund?
Yes, The Q Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Q Hotel?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM. The swimming pool will be unavailable from October 16 2024 to May 1 2025 (dates subject to change).
Are pets allowed at The Q Hotel?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 25 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Q Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Q Hotel?
Check-in start time: 2:00 PM; check-in end time: 7:00 PM. Check-out time is 11:00 AM.
What is there to do at The Q Hotel and nearby?
Have fun with nearby activities such as cycling, hiking and horse riding. Enjoy amenities such as a seasonal outdoor pool, a sauna and a garden.
Are there restaurants at or near The Q Hotel?
Yes, there's an on-site restaurant, Restaurant.
What's the area around The Q Hotel like?
The Q Hotel is a short 9-minute walk from Shanklin Station and 5 minutes' walk from Shanklin Beach.

The Q Hotel Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Joe, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Juliette, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Elayne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A wee break
A lovely hotel... comfortable rooms and a great breakfast... even managed a dip in the pool... very invigorating!
paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The staff here was outstanding especially the ladies on reception and the waitress at breakfast- awesome!!! The area is great loved the lift to the beach and the walk down to the Chine. Had a lovely two day’s sightseeing. My room was somewhat rundown but very clean. The TV has issues but not a deal breaker. Breakfast was great .Did not use pool or sauna. For the price good value.
BERNADETTE, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Darren, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 1-night trip
Verified Hotels.com guest review

4/10 Fair

It was not the best , you can say it is just a place to spend a night in it just for sleep . Facilities were poor, Tv was not working all the time, the room we had was actually poor for the price . the only good thing was that location is near the center and the cliff lift
Noha, 1-night trip
Verified Hotels.com guest review

6/10 Good

DANIEL, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Serena, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Illegal practices - reported to fire inspector
I have a very long list of complaints about this dreadful excuse for a hotel, but the first has to be that it is not safe for anyone to stay in. In breach of their legal duties they do not provide fire evacuation plans, do not have emergency exit signage and routinely prop open fire doors. One afternoon in the space of 20 mins I closed a fire door three times (having just complained about it being propped open) and every time it was then propped open again. Ironically they prop open one of the doors with a fire extinguisher - see photos! Having spoken to a family member who is a fire chief he advised me to notify the local fire inspector immediately. The fire inspector then called them and the receptionist admitted she had propped a fire door open. She was instructed to close it and then notify all guests verbally of evacuation plans. We never had that notification so located our nearest fire exist ourselves. They are now being audited by the fire inspector this week In light of the above I guess it’s not surprising that the hotel also completely misrepresents itself on its advertising. It describes itself as having modern and luxurious rooms, whereas it is actually rundown and filthy. Rooms have no resemblance to photos in adverts. Stink of dog, not decorated, smaller than advertised. Receptionist response was “tough”. When I tried to record her, having asked permission, she became violent & tried to snatch my phone. Please take your loved ones somewhere safe instead!
Rebecca, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.
Charlotte, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Not worth the money
Staff were great, totally stretched though. Closest thing to fawlty towers i have seen . A lot of reviews state the lack of shower . We can back this up . The room was decorated with peeling masking tape . The toilet seat barely hanging on . The staff must have seen this as they had to clean it (i assume). I would not stay here again as the walls are paper thin. V noisey
Glenn, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Rebecca, 2-night trip
Verified Hotels.com guest review

6/10 Good

Mona-Lisa, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great stay
Alexandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Raymond, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 9-night family trip
Verified Hotels.com guest review

6/10 Good

Looks good on the photos, but they have spent more money on the ridiculously complicated over-sized TV's they should have spent he money on upgrading the showers so they actually work, we had 2 rooms in our group and the issues was in both. bar and restaurant staff were polite but didn't know what they were doing, sorry I rarely write a negative review, but i wasn't impressed
Helen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nick, 3-night romance trip
Verified Expedia guest review

6/10 Good

Seema, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Average hotel whose better days are behind it. Good value for money though. Very disappointed to be told upon returning from an evening out that the bar was holding a private party so we were not allowed entry despite it being virtually empty.
Andy, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Not like the photos
We were very disappointed in our stay. The photos on the Hotel.com page look nice but they were nothing like the rooms we received. Let’s start with the positives. The common area is nice and the beds were comfortable. We also had very good service from the girl at the bar (black, braided hair). The rest was less good. We had two rooms and they were shabby and dated. The bathroom was old and and basic. The shower was absolutely ridiculous. A trickle (I do not exaggerate) of water that took AGES to get warm. Way too expensive for what it is.
Anna, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Small double room isn’t really big enough for two people in my opinion, Breakfast and staff lovely.
Donna, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent service, will stay again
Lovely quirky hotel, rooms were clean although a bit dated, staff were friendly and service was excellent, restaurant and lounge areas well decorated and appealing, although didnt get to use pool and sauna looked very good, excellent food, room was certainly value for money and we would stay again
Sharon, 1-night business trip
Verified Hotels.com guest review