2/10 Lemah
16 Mei 2025
Scam, beware
I booked this for a business trip, they called to confirm my arrival time late that night (flight delays), and they confirmed there was no issue with a late check-in. They assured me my self check-in info would be arriving shortly. Hours later, I tried to reach out to get my self check-in info and did not get a response, and no one answered the phone. Upon reaching out to Hotels.com customer service, they informed me that the hotel had canceled my reservation. When I asked why, they told me it was because I had told them I was no longer staying there because of an issue with the bathroom, when in fact I had not told them that. The hotel had told Hotels.com that they were no longer allowing me to check-in. As of 48 hours after speaking with customer service, I have not been refunded. So not only did they fabricate a story in order to "cancel" my booking, but they are keeping my money after they made it impossible to be able to check in. Obvious scam, travelers beware. A better alternative close by is the CN Tower Apartments.
Connor
Connor, perjalanan perniagaan 2 malam
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