The best thing about the hotel was the receptionist Mireia. She was very helpful in every way possible. However, the hotel lacked in many areas. To begin with there are outlets in the room compatible to charge any electronics. I left my phone with the receptionist several times to be charged until Mireia was finally able to get me a charger for the room. When I asked Ainhoa for hot water for my thermos to have tea, she said there is no hot water. However, I was able to get hot water the day before and of course I left a tip for it. there is no ice available on any floor. The room temperature is tepid and not at all cool. There are no english speaking channels on the TV. A technician was asked to program it, but was unable to. I spent the week without any tv. And yes make sure you pack plenty of bottled water. Overall, I would never return, too much of an inconvenience. I ate breakfast there once, never went back.