Villa Fontaine Kobe-Sannomiya

The hotel was really confortable, the service nice with us, we had amenities in our room, there is a huge chess on the terrasse which my husband and my daughter were playing and was fantastic.

This is the third time I have used this hotel as my stay has been very enjoyable before. Location very convenient. Staff polite and helpful. New check-in/check-out machines added since last time I was here, which are easy to use. Room spacious, bath big, desk, dresser, chair, fridge, etc etc all provided as expected. New addition is a free self-service coffee bar where you grind your own beans, and a self-service alcohol and soft drink bar at 600 yen per glass. These seemed gimmicky and the 600 yen alcohol option rather irrelevant as they also have a cheaper vending machine, not to mention the supermarket next door and the abundance of convenience stores and restaurants in the immediate area. Slightly disappointing that the breakfast now costs extra as it used to automatically be included for all guests; I used to enjoy the breakfast buffet. Also gone is the bag of towels and amenities which they used to hang at the door each day when you put up the "do not disturb" sign. Room info folder stated that this would be provided but it was not. Cleaning staff also a little annoying as they knocked on the door asking me when I would be leaving the room, but they managed to catch me as I was just coming out of the shower (embarrassing). Areas to watch would be the room items perhaps beginning to show wear and tear, and the bed is very hard, though the pillows are very nice. Nonetheless, overall I like this hotel as it provides a good guest experience. Recommended.

Near Sannomiya Station and bus terminal. Lots of eateries nearby. Staffs are helpful and courteous. Like the new (free) self-serve coffee bar at the lobby too.

Hotel location is near Sannomiya and Shin Kobe ( short taxi ride) . The hotel staff are helpful and kind. Buffet breakfast is very good - Japanese and Western food! Hotel room is comfortable and clean! Will definitely go back to Villa Fontaine!

Nice hotel, however the bed was horrible! I have never slept in a bed that hard!

Extremely annoying check in process. Around 4 staff at the reception but they force the guests to do their own check in on computer. I have no idea why companies like this think it’s a good idea to make the guest do their staff’s job for them while they stand around and do nothing. I used to stay here regularly but will not be back again as a result of this check in experience and they staff’s attitude towards me.

No tea and no coffee is supplied at hotel rooms. Had to come down stair to make coffee. To make coffee, had to ground coffee first, and then make it, and then bring it up stair. It takes too much time. Moreover, coffee is served only from 12:00 pm. If anyone does not buy buy breakfast at the hotel, there is no coffee in the morning. Suggest to offer a coffee brewer and coffee bags in room. Suggest to offer Japanese tea bags in room.

Excellent location and friendly staff! There's free coffee at lobby for guest DIY.

For the price, I was so amazed at how nice this hotel was! Service was great! This is the place to stay if you are in Sannomiya. Really close to the station and in a district that has lots of places to eat.

perfect location. close to JR and lot of eating area around